Jose Barreto Email & Phone Number

Barranquilla, CO

Barranquilla, Atlántico, Colombia

+ Primarily responsible for problem resolution for Aruba customers and partners providing initial and escalation support for Aruba products (WLAN, VPN, Cloud Management - SaaS).+ As part of the resolution process, I was required to: review configuration/debug information, replicate the scenario/issue in Aruba TAC lab, troubleshoot live on the affected.

Barranquilla, Atlántico, Colombia

+ Provided technical assistance and troubleshooting expertise to customers, partners, and internal teams on Cisco Security products, solutions, and technologies (Cisco ASA and FirePOWER).+ Analyzed and diagnosed complex technical issues, identifying root causes, and developing solutions to resolve problems efficiently and effectively.+ Communicated.

Barranquilla, Atlántico, Colombia

In my role as a Learning Specialist (Track Trainee), my responsibilities included conducting comprehensive training sessions encompassing technical knowledge and soft skills for new employees. I maintained meticulous records of attendance and daily activities, facilitated the processing of credential requests, monitored the performance of new hires during.

Barranquilla, Atlántico, Colombia

As a Technical Support Agent, I was responsible for delivering support services to Fiserv customers across the United States and Canada regarding their point-of-sale devices. This support included addressing device-related issues such as error messages and discrepancies, resolving communication challenges like ethernet and dial-up connectivity issues.

Barranquilla, Atlántico, Colombia

+ Perform debt collection activities and maintain communication with clients from a financing company.+ Deliver bilingual customer service (English-Spanish), addressing inquiries and processing requests.