Abdul Jabbar Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Led a team of 12 associates and maintained KPIs, achieving a consistent 15% increase in quarterly performance above targets with positive collaboration. This quantified the leadership impact and demonstrated the exceeding expectations.• Increased the program's quarterly target by 127% through strategic automation solutions, resulting in $1.2M in additional revenue. This highlighted my ability to drive significant financial results through strategic thinking and innovation.• To create and improvise Standard operating procedure (SOPS) and perform Failure Mode Effective Analysis (FMEA) which improved the process and helped in addressing the gaps.• Managed end-to-end operations of some evergreen programs like Subscribe & Save, Goods for Good, and Luxury Beauty and automated manual operation to reduce turnaround time, leading to increased efficiency and customer satisfaction.

Chennai, Tamil Nadu, India

• As a part of Retail Business Services, my main role is to maintain the Catalog error free.• To work on the inbound issues raised with the error resolution within the SLA.• Innovate the existing process to automate and and reduce manual interventions.

Chennai, Tamil Nadu, India

• Developed and executed a growth strategy that resulted in an increase in annual revenue and the acquisition of 20 new clients. This quantified the impact of strategic leadership and entrepreneurial skills.• Managed financial results, including a 10% reduction in operational costs through implementing cost-saving measures. This demonstrated the financial acumen and ability to optimize resources effectively.• Conducted regular business reviews, identifying areas for improvement that led to a 7% increase in customer satisfaction scores. This highlighted the analytical skills and focus on customer-centricity.• Managed the budgeting, forecasting, reporting, and implementing cost-saving measures which helps planning and forecasting.

Chennai Area, India

• Increased revenue by 20% and market share by 5% through market research, strategic planning, and building strong relationships with key clients.• Successfully identified and converted 14 new customers through excellent communication and negotiation skills, resulting in $80,000 in sales in Q2’19. This showcased the ability to build strong relationships, negotiate effectively, and drive sales growth.• Implemented efficient scheduling systems with the logistics partners and ensured a 100% order fulfillment rate with timely delivery, and enhanced operational efficiency by 15%, leading to reduced costs. This demonstrated the ability to streamline operations, improve efficiency, and ensure customer satisfaction.• Excellent communication and negotiation skills, with the ability to effectively present and pitch products/services to clients.

Chennai, Tamil Nadu, India

• Increased website traffic by 30% and generated 40+ qualified leads through effective social media strategies and Google Analytics, SEMrush & Ahrefs tools by classification of keywords.• Designed and developed engaging content by collaborating with the UX/UI team for social media platforms, which resulted in approx 20% increase in follower engagement and brand awareness.• Managed PPC advertising campaigns on Google Ads and social media platforms, achieving a 15% return on ad spend (ROAS). This demonstrates your proficiency in paid advertising and your ability to generate a positive return on investment.• Designed and developed content to update on company’s social media accounts like Facebook, Twitter, Instagram, and LinkedIn.

Master Of Business Administration - Mba, Marketing/Marketing Management

Bachelor Of Science - Bs, Computer Science