John Bercher Email & Phone Number

Vienna, Va, Us

Vienna, Va, Us

Responsible for the operational and financial management of SBD's Application Development and Cloud efforts.

Vienna, Va, Us

Thought leader. Developed and implemented SBD’s first Solution and Innovation Center (SIC) that provides a centralize system for initiating and developing new ideas and concepts for SBD’s delivery services and business development. This includes the development and management of a membership base, integrating across corporate functions, establishing, managing, and innovation initiatives, and developing management and technical solutions. Conducts solutioning sessions to determine technical and methodological solutions for proposals, delivery teams and, customers. Developed and implemented SBD’s first Solution and Innovation Center (SIC) that provides a centralize system for initiating and developing new ideas and concepts for SBD’s delivery services and business development. This includes the development and management of a membership base, integrating across corporate functions, establishing, managing, and innovation initiatives, and developing management and technical solutions. Conducts solutioning sessions to determine technical and methodological solutions for proposals, delivery teams and, customers. Develops IT solutions for internal and external use.

Vienna, Va, Us

Responsible for the management of SBD portfolio of government contracts across a multitude of disciplines including project, O&M, training, and consulting efforts. Manages program and project managers and other direct reports in the daily operations, and provides strategic and tactical guidance to them. Maintains and improves customer relationships. Establishes standards for continuous improvement, to include SBD's Monthly Management Reporting process and aligning delivery efforts to corporate strategy. Supports business development efforts by identifying customer needs and gaps and proposing solutions, and participating in proposal development efforts.

Vienna, Va, Us

Vienna, Va, Us

Responsible for managing a portfolio of contracts that generates one third of the company’s revenue across a multitude of disciplines including project, O&M, training, and consulting efforts. Manages project managers and other direct reports in the daily operations, and provides strategic and tactical guidance to them. Maintains and improves customer relationships. Establishes standards within the sector for continuous improvement. Supports business development efforts by identifying customer needs and gaps and proposing solutions, and participating in proposal development efforts.

Vienna, Va, Us

Agile and SAFe SME, project manager, leading development teams and leaders across federal government and commercial landscapes to successfully deliver thoughtful IT products and services utilizing Scrum, Kanban, and Waterfall techniques with strict adherence to the scope, cost, and schedule.

Vienna, Va, Us

• Deputy Program Manager for the PECOS 2.0 Upgrade. A complete system redesign of the CMS Provider Enrollment, Chain, and Ownership System. • Responsible for management of data design, development, and implementation, as well as Quality Assurance, DevOps, Platform, and EA teams; providing both strategic and tactical guidance for performance and efficiency, administrative support, and resource management for the successful delivery of products and services, as well as support for the development teams.• Planning and management of the nationwide transition from the legacy system to PECOS 2.0.

Washington, District Of Columbia, Us

• Upgraded a newly implemented system missing key elements to for continued operations, including a membership renewal process that generated over $17,000,000 in revenue.• Implemented best practices in the form of an IT service library--a set of standards, plans, policies, and procedures to guide the IT organization in its efforts.• Assessed the IT organization and reorganize it to fulfill the strategic vision of the organization and fulfill the needs of IT's business partners.• Utilized waterfall, rolling, and Agile methodologies; ITIL.

Washington, Dc, Us

• Created the vision for, developed, and implemented IT's safety and security team, including the safety and security portfolio, a group of programs created to upgrade the authority's safety platform. • Determined and implemented the operational needs for the production products, including resources, contracts, and budgets.• Provided guidance to the quality team to develop policies and plans while continuing to manage a full portfolio and operational team, providing documentation and resources for auditors.• Implemented the entire organization’s BI footprint for the Authority including implementing hardware and software, and working with business partners to determine BI reporting needs.• Utilized waterfall, Scrum, and prototyping, and RUP methodologies; ITIL.

• Project Manager for the WMATA Microsoft Implementation Project and Novell Sunset project—a series of projects to upgrade from the Novell infrastructure, utilizing the Corel Office Suite, to a Microsoft-pure environment. This consisted of establishing a new hardware baseline, software baseline, implementation of Microsoft’s Active Directory and Exchange for the Authority’s 5000 computers and 7500 users, migrating all services to the new infrastructure, and decommissioning the Novell environment.• Project Manager for the WMATA Maximo IT Service Desk and Incident Resolution project. This project implemented Maximo as its source for tracking and managing IT requests, changes, incidents, assets, and change control board requests.• Responsible for analyzing, determining, estimating, and developing customer requirements, as well as determining the scope of the project, and providing timely and accurate deliverables.• Managed the day-to-day operations of the project, to include managing project teams by providing daily assignments and appropriately delegating authority and responsibility of tasks and members, to include: customer service operations, workstation imaging and deployment, asset management, and on-time migrations and conversions.• Provided weekly and monthly reporting to the Project Management Office of the projects’ status and progress. Reporting included overall status of the project, progress made, and a detailed summary.• Liaised with stakeholders to provide statuses of the project, to ensure requirements are fulfilled, and the scope is maintained.• Liaised with related projects to ensure coordination of effort and to reduce redundancy of effort, as well as the customers and vendors to manage and monitor necessary relationships.• Created and managed the detailed project plan, to include plan updates, process improvements, and schedule adjustments.• Utilized waterfall and rolling methodologies.

• Project Manager for British Telecom’s website, BT Tradespace (bttradespace.com). BT Tradespace is a social commerce tool dedicated to small and medium businesses by providing a medium for business-to-customer, customer-to-business, and business-to-business commerce and communications, and search engine optimization.• Responsible for directly liaising with the customer and their affiliates to determine requirements, analyze and estimate the requirements, and develop and implement them into quality products for use by the customer and their user base. • Project Manager for BT Tradespace Marketing efforts, responsible for interpreting and implementing highly detailed requirements that are integral to the functionality of the system. The goals were to increase the user base and engage the existing user to increase usership, as well as providing measures and means for reporting the success of the efforts and individual campaigns. • Project Manager for BT Tradespace Communities Maintenance, providing immediate and prioritized support to the DNN platform to repair defects and implement changes to the system to maintain and improve usability. • Project Manager for BT Tradespace Optimization, providing support to optimize the system in terms of tracking, usability, and search optimization.• Project Manager for BT Tradespace Defects and Support, providing immediate and prioritized user support, defect repair, and general development of the ASPX platform.• Planned, executed, and controlled projects with development teams in India, Pakistan, and Vietnam, supported by onshore advisement, architecture, and configuration management.• Managed projects utilizing three distinct Project Management methodologies: traditional Project Management, Scrum, and Kanban.

New York, Ny, Us

Project Manager for the Worldwide Linguist Support Environment, a personnel movement and status tracking system supporting the INSCOM Language contract. WLSE is a cradle-to-grave custom application that tracks and reports linguists and other deployed persons from recruiting to theater deployment and movement, and finally to termination of employment. • Utilized Waterfall and ITIL.

Chantilly, Va, Us

Managed an ITIL-based Service Level Agreement (SLA) program to provide customer organizations with a clear, written, and agreed-upon understanding of technical services provided by the client organization to its customers. The program entailed the development and maintenance of the agreements, as well as authoring each SLA for the customer, and liaising with the customer and management personnel regarding service levels.

New York, Ny, Us

Technical Writer for CORSAIR, an intelligence gathering application designed to manage intelligence needs for all types of sources, and to provide the platform for delivery of these needs. This position required the creation of all technical manuals required for the delivery, installation, and use of the application, in both documentation and help within the application itself.

Washington, Dc, Us

Chief Instructor (0369) 1998-1999Regimental Training Center, 6th Marine Regiment, Camp Lejuene, NC Led and instructed a five-man staff in the production and instruction of nine training packages. Reviewed, edited, assisted, and approved periods of instruction and supplemental literature. Created a small-arms training package specific to Marine SNCOs and Officers returning to infantry duty. Individually responsible for the creation of a weapons handbook, containing data on every weapon organic to the Marine Rifle Battalion.Marine Security Guard (8151) 1996-1998American Embassy, Nicosia, Cyprus Assistant Detachment Commander for a seven-Marine operation, responsible for the security of all American lives and property of the American Embassy, Nicosia Cyprus. Assisted the detachment commander in the Supervision of every Marine and their collateral duties while maintaining and managing the Marine BEQ.  Received Certificate of Commendation for performances which contributed to the entire detachment receiving “most improved” distinction.Anti-Tank Missileman (TOW) (0352) 1988-1995Twentynine Palms, CA; Okinawa, Japan Multiple deployments, including Operation Desert Shield, Operation Desert Storm, and multiple forward deployments and exercises, including Qatar, South Korea, Philippine Islands, Hokaido, and two and a half years in Okinawa, Japan. Performed anti-tank, mechanized infantry, mechanized reconnaissance operations in support of battalion and regimental operations.  Progressive positions regarding technical, tactical, and leadership skills, culminating in the position of Platoon Sergeant for 1st Tank Battalion Scout Platoon.

Ba, Communication

Master'S Certificate, Business Intelligence

Certificate Program, Project Management

Certificate Program, Publishing Courses For Professionals

Education record