Jan Bothmann Email & Phone Number

In the role of Infrastructure Manager i am responsible for the design, installation, maintenance, and retirement of the systems that are at the core of our organization.Services under my responsibility are the infrastructure, that enable the delivery of customer-facing IT services.𝐊𝐞𝐲 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 𝐚𝐧𝐝 𝐬𝐤𝐢𝐥𝐥𝐬𝐞𝐭:▪ Orchestrate and control the day-to-day IT operations tasks▪ Infrastructure service monitoring.▪ Backup and Restore.▪ ServiceDesk requests related to our customer faced solutions.▪ Hardware infrastructure management (Installation, Repair, Hardware Upgrades, OS installation and updates, Configuration)▪ Software infrastructure management:▪▪ Hypervisor(Nutanix AHV)▪▪ Server OS installation, configuration, upgrade, and maintenance (Windows and Linux)▪▪ Server utility software, installation, update, configuration, and maintenance▪▪ On-premises backup setup, upgrades, maintenance, and configuration▪ Support Security activities, incl. vulnerability management and server security patching.▪ Documentation of processes and technical system documentation.▪ Incident reporting.▪ Identify technical improvement and innovation potentials for our IT infrastructure.▪ Monitor and coordinate the operational processes and third-party service providers to ensure stable, safe and efficient IT operations▪ Contribute to the alignment of service operations processes (Incident, problem, change and release)▪ Manage the implementation of IT projects and their rollout.▪▪ Analyze and document the business processes and define the requirements together with our internal customers.▪▪ Understand and translate business processes into requirements, ensuring the solution architecture and implementation concepts are fit for purpose.▪▪ Design future IT infrastructure solutions.

Brøndby

OBISS started in 2012 and was one of the first one the danish market to provide Online Business Intelligence as a Service. The company is primarily engaged in financial / operational reporting and the consolidation of these, as well as process implementation and development.▪ Overall responsible for IT operation and development. Colocated data center (Hyper-V Cluster, Proxmox, Linux / windows servers.)▪ Processes development and improvement, as well as methods and tools used in relation to our product.▪ Technical sparring, design, development and quality assurance regarding our customer solutions.▪ Development and implementation of data flow models - Client data extraction (SSIS, SQL, Powershell, C #)▪ Infrastructure service monitoring (Check_mk)▪ Backup and Restore (Veeam)▪ Software infrastructure management (Application and utility software that runs on-premises or as hosted services)▪ Hypervisor(Hyper-v and Proxmox)▪ Server operating system installation, configuration, upgrade, and maintenance (Windows server, Linux - Ubuntu LTS)▪ Server utility software (monitoring, job scheduling, DNS, NTP) installation, update, configuration, and maintenance▪ On-premises backup setup, upgrades, maintenance, and configuration▪ Sharepoint 2013 (Installation, configuration and maintenance, MCSE Sharepoint 2013 Certified)▪ Support Security activities, incl. vulnerability management and server security patching.

Copenhagen Area, Denmark

• Project management - Specification, planning and coordination of IT projects.• IT and development processes optimization and implementation.• Responsible for the IT department's day to day resource allocation.• Change and Incident management - Development-related tasks for the following companies;Downtown DK, Downtown CO, Take Offer DK, Take Offer SE, Billetto and Artworkers United.• Administrative tasks - Personnel administration, reporting, job interviews,preparation of employment contracts and job descriptions, daily status, follow-up withdepartments etc.• Part of the management team and deputy CTO and from there actively contributed tothe company's ongoing development and activities.• Sparring partner and advisor to the management.

Denmark

• Project manager - IT related business projects and IT projects.• Identification of business processes, information and use of existing systems.• Evaluation of existing internal - and external solutions and processes.• Technical resource and system coordinator at meetings / workshops with existing customers,prospects as well as within the company.• Part of the Nordic IT Management team, whose primary role was to develop the region's IT environmentand to contribute to Nordic projects and activities• Responsible for identifying appropriate system support for the production processes.• Responsible for ensuring that tasks performed by Business IT were in accordance with the guidelines andstandards set by the Teleperformance Group.• Responsible for the Service Management implementation coordination.

• Responsible for the IT and telephony infrastructure in Denmark.• Responsible for consolidating and re-designing a highly challenged and outdated IT environment.• Responsible for the decommissioning / replacing the old telephony platform including the contact center software (Interaction to Avaya / Asterisk).• Responsible for all matters in relation to IT, telephony and security during the construction of our new headquater in Copenhagen.• Responsible for planning and execution the data center relocation in relation to the headquater move.• Part of the Danish management group and from here actively contributed to enabling the business.

• Responsible for planning and executing the company's migration to VMware.• Responsible for planning and execution of the company's outsourcing of mail, backup and telephony.• Responsible for the Incident and Problem management implementation and a new support system for the company Service Desk. • Responsible for coordination regarding internal and external projects.• Responsible for the day-to-day prioritization and resource use, regarding incidents.• Software development and programming (Excel-based reporting, budgeting and forecasting in vb and c#)• Responsible for the IT infrastructure.

• Responsible for handling incidents that affected the municipality's normal IT operations and preventive messures to reduce the risk of these errors occurring initially.• Responsible for the Report development and implementation, regarding ITIL based processes and procedures.• Ensure regular reporting on key services, performance and quality measurements.• Actively manage the monitoring and resolution of all incidents at all support levels.• Monitoring and recommending changes regarding company support processes to ensure continuous improvement of the ITIL processes.• Implementation and adaptation of the municipality's IT support tools and documented standards.• Responsible for assigning incidents to the department's supporters, as well as prioritizing their tasks and use of time.• 2nd and 3rd level support - Hardware, software, networking and programming (VB.NET, VBS)

On behalf of the royal family, the organization and execution of all transport related tasks in relation to the Crown Prince Couple's wedding.

Responsible for the planning and coordination of IT resources as well as the communication with the administrations in relation to the Municipality's transition to Windows XP.

On behalf of the Ministry of Foreign Affairs and the Prime Minister's Office, organization and execution of all transport-related tasks in relation to the foreign delegations' stay and meeting activities during the Danish EU Presidency.These include: - The ASEM Economic Ministers Meeting and the ASEM 4 Summit in September - The meeting between the EU and the Candidate Countries in October - The European Council in DecemberAs well as various meetings at ministerial level.

Sergeant at the Guard Hussar Regiment and The Royal Life GuardsPosting in Kosovo - KFOR4