Jared Bostic Email & Phone Number

Remote

• Managed inbound calls, averaging 20-30 daily, from potential clients seeking counseling, coaching, or psychiatry services.
• Exceeded company goals for new clients per day.
• Skillfully assessed and addressed clients' needs, guiding them through the sales process and ensuring a positive customer experience.
• Developed an outbound pipeline to follow up with leads that didn't convert on the initial call, making 10+ outbound calls daily.
• Prospected inbound leads generated from various online and third-party sources.
• Played a pivotal role in educating prospective clients about Thriveworks' extensive network of therapists across the nation within a modern Contact Center environment.

Remote

• Maintained 95% or higher cold call quality rating weekly
• Exceeded company sales goals by 3 to 5 sales a week consistently
• Maintained 100% accuracy rate when prequalifying customers
• Received positive feedback constantly from rapport built with customers
• Skilled in de-escalating and redirecting customers to expediently close sales

• Maintained 100% positive feedback from both trainers and students as mentor
• Co-conceptualized and implemented a new post training program that increased employee retention by 15%
• Developed and implemented new workflow that helped agents to decrease their call handling time by an average of 120-180 seconds per call
• Developed training materials and power point presentations.
• Revised, edited, and updated knowledge base for the call center staff.
• Provided in person and remote support for call center agents.

Athens, Texas

• Graduated in the top 5 of my class at the end of classroom training
• Maintained 90% or higher quality rating upon finishing on the job training
• Achieved 100% weekly quality score for over 5 months while on the phones
• Promoted from CCR to Mentor within 6 months of start date
• Maintained a record of 0 customer complaints and 0 high profile errors.

1997 Pecan Delight Corsicana Texas

• Exceeded production goals with an hourly average 110-114% above the projected amounts
• Developed operating procedures that reduced machine downtime by 12-15% each shift
• Implemented quality checks that reduced rework to less than 5% per shift
• Maintained 100% success rate meeting production deadlines
• Achieved a flawless product and employee safety record during my tenure

Athens, Texas, United States

• Set up computer workstations, including peripheral devices.
• Installed and configured software and its functions.
• Investigated and resolved system issues.
• Maintained records of repairs, fixes, and maintenance for proper client billing.
• Answering technical questions from clients.
• Provided phone, chat, or in-person support as well as on-call support.

Network And System Administration/Administrator

Legal Assistant/Paralegal

High School Diploma