● Successfully led clients through training of the software throughout travel onsite and remote deployment, while following the AGILE implementation methodology and client-specific processes.● Communicating effectively and understanding the customer’s needs, goals, and strategies, as well as communicating those needs to the internal HCHB project team for action and/or resolution. ● Maintaining product knowledge as new enhancements and functionality are released in the application.● Collaborating with internal staff on training preparations for assigned projects, including completing preparation of training databases prior to customer deployment. ● Independently researching data functionality and reporting problems to the customer support team with needed steps for customer resolution

● Managed a portfolio of 14 focused service Hilton properties across the United States ● Led 14 revenue meetings each week to discuss STR results, pricing strategies, performance to forecast, goals and opportunities for each property ● Analyzed data reports from TravelClick, Cognos, STR, and Key Hotel Marketing to support hotel teams with strategy recommendations and implementation ● Created strong relationships with property teams to make sure goals are met while maintaining a position as their trusted advisor ● Opened newly built properties in Seattle and Atlanta while working with onboarding teams to ensure proper pre-sell operations were in place. Forecasted rolling 12 months with no historical data and set each property up for continued success ● Achieved RPI growth of 4.34% and $1.5MM for 2018 YoY ● YTD RPI growth of 9.22% and $513K as of Q2 2019