João Silva Email & Phone Number

Market Area Europe And Latin America (Mela)

Portfolio Manager for Network Management Systems and SMO in the MELA Market Area and creating value by:• Leading and defining network management strategies and evolution plans for the market area addressing key customer requirements• Leading internal campaigns and pre-sales activities• Closely collaborate with Solution Area, Product development and customer• Take ownership of and drive complex issues, managing all stakeholders• Handle key customer challenges around Network management, RAN automation and SON and work with various internal stakeholders to solve them

Market Area Europe & Latin America (Mela)

Part of MELA Consulting, Security & Learning organization and creating value by: • Leading 5G technology strategy engagements• Leading VoLTE and other types of network audit with the support of a multi-disciplinary team• Assessing technological and operational readiness for 5G network use cases• Supporting the exploration and justification of new network deployments and business models with business case and value argumentation experts• Supporting the design of new processes for network and cloud automation with expert advisory on automation policy and risk management• Supporting ICT organizations on their Digital Transformation challenges Main activities: • Delivering technology strategy and network audit consulting projects• Leading projects and streams• Managing project quality• Nurturing of client and customer unit relationships• Development of consulting practice capabilities and industrialization of offers

Global

Part of Independent Organization Unit (IOU) XaaS Sales Team, responsible to drive sales uptake, including all of the necessary steps to building relationships and motivating Market Areas (MAs) and Customer Unit (CU) staff on all levels.Main activities:• Act as a Technology lead and bridge between IOU and MAs in terms of Technical matters and subject matter expert across the portfolio of as a Service.• Represent the aaS Sales team with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects.• Position Ericsson as a thought and technology leader. • Support MAs/CUs developing the solutions and capability to sell and deliver XaaS and execute their responsibilities in this model.• Actively manage and mobilize internal resources to deliver.• Responsible for Customer Unit connect & business drive for XaaS applications across the portfolio• Responsible for Closing Technical Annexures in the Contracts• Part of Core group leading the technical proposition.• Proactive in Cultivating Relationship for Value Creation with MAs• Follow up Customer Meetings and act as main interface for relevant areas• Evaluate market needs and provide inputs to R&D organization• Work with Sales team to develop and build value argumentation• Work with Sales team to develop technical presentation for the customer

Region Mediterranean (Rmed)/Market Area Europe & Latin America (Mela)

Member of the Highly Skilled Regional Transformation Center (RTC) team, responsible for engagement, pre-sales and delivery of complex OSS & Analytics transformation projects within the Region Mediterranean (RMED) and Market Area Europe and Latin America.Worked on Ericsson Network Manager (ENM) introduction within the region/area.Also accumulating responsibilities as:• Sales Readiness Champion for ENM in RMED• Program Manager for ENM introduction for a global multi-country operatorMain activities:• Leverage a blend of technical, sales and consulting acumen in coordinating business development initiatives and driving sales engagements ensuring client acquisition and satisfaction.• Render effective sales support to customer units within the Region/Market Area, analyzing customer and user offerings, market scenarios, and customer go-to-market strategy.• As a Lead Solution Architect and Project Manager, manage the successful delivery of projects within time, cost and scope constraints.• Conduct presentations and workshops with the aim of identifying customer requirements and translate it into business opportunities.• Lead the development of robust solution design including network impact analysis and Life Cycle Management (LCM).• Advise customers on infrastructure strategy, share project learning and contribute to thought Leadership.• Directly interact with Product Line and Product Development Units to provide constructive product feedback.• Managed 3PP partnership coordination, cost and risk estimation, work breakdown structuring, business processes analysis, and customer change management.• Provide coaching to new team members towards successful team integration.• Contribute to the revenue growth by identifying and leveraging new business opportunities.• Lead Change Management initiatives ensuring final customer satisfaction and product acceptance.• Support customers through their digital transformation challenges.

Lisbon Area, Portugal

Responsible for technical sales/pre-sales support in the Network Management Systems (NMS / OSS / BSS) area as well as SI coordinator of the local OSS team;Key competences:• Solution Management • Business development • Leadership• Creative Problem Solving• Risk Management• Customer engagement• Project management• Business processes • E2E awareness• Network Management - Service Fulfilment - Assurance, local champion for ENIQ - Domain Management, local champion for OSS-RC - Plan, Build and Optimize• Consulting - OSS Transformation - Security• Cloud Computing• Public speaking and effective training• IP networkingMain activities:• SI team coordination;• OSS Solution design including network impact analysis and life cycle management;• ENM Sales Readiness Champion for RMED;• Customer engagement and relationship management;• 3PP partnership coordination;• Identification and leverage of new business opportunities;• Cost and risk estimation;• Work breakdown structuring;• Used to take any Core-3 role (SME, PM, AM)• And any other activities in as-needed basis

Lisbon Area, Portugal

Supply, Support and Integration responsibilities in the Customer Network Support department.Main activities:• Troubleshooting, administration and support of mission-critical systems (and involved networks) according to Service Level Agreements guidelines;• Proactive support through the implementation of maintenance packages in supported systems;• Reactive support through Customer Service Requests (CSR’s) fulfillment;• On-call emergency support - 24h/24h;• On-site coordination and participation on implementation projects;• Audits and advise regarding security policies in critical systems;• Audits and advise regarding backup and High-Availability policies;• Coordination and participation in task forces to troubleshoot and recover from severe outages.• Technical support to customer accounts.Worked in different teams while in Customer network support, allowing broad understanding of the telecom environment:March 2003 - December 2006: Telecom Management SystemsWorked mainly with Ericsson's Mobile Positioning System (MPS), SOG, EMA, RANOS, OSS-RC and related technologies.Awarded expertise in the Management Systems area, reaching the senior systems engineer level.September 2002 - March 2003: Mobile Applications CentreWorked mainly with Ericsson's Mobile Positioning System (MPS), Multimedia Messaging System (MMS) and related technologies.March 2001 - September 2002: Transmission Network SupportWorked mainly with Ericsson DXX, Eripax, RXI and transmission related technologies.

5 Year Degree, Industrial Electronic Engineering - Robotics & Automation

Activities and Societies: Afonsina - Tuna de Engenharia da Universidade do Minho and IEEE Student GroupPublic Relations of the IEEE.

Post Graduation, Advanced Course In Management For Engineers

High School, Health & Technology, High School

Activities and Societies: ALPA - Federated Handball player in the school team