Executive assistant to the CEO and Senior Director of Education.

Respond to staff inquiries regarding technical difficulties with accessing or utilizing the database. Responsible for the accurate acquisition and organization of member services and membership information through the Impexium System. Accurately maintain membership database, publication sales, and renewal invoicing within the database. Responsible for knowledgeable use of CRMsystem management.Train staff on high-level and micro-level usage of systems as needed.Assistant to affiliate liaison and responsible for committee participation, organization, and active involvement in program committee, publications committee, and member involvement in the association.

Regularly update and reconcile information from various data sources.Develop and maintain targeted lists for association sales, outreach and informational campaigns.Manage database functions for association listservs, registration systems, and publications store.Serve as lead data manager working with outside registration vendors on annual convention and other major meeting registration.Execute the annual membership renewal campaign, renewal and new member invoicing. Assist with managing meeting, conference, and webinar registrations and maintain accurate attendee data.Produce and maintain reports related to membership and business development data.

Serve as the first point of contact for all visitors and calls for the organization.Assist the Director of Publications with editing internal and external papers, magazine articles, and speeches.Serve as interim Member Service Coordinator and assist the department with data-entry into Netforum, drafting correspondence for new transit authority and business members, and providing membership dues information.Assist Finance team with logging, tracking, and accurately categorizing membership, program registration, and publication checks for daily deposit. Accurately maintain membership database using Netforum. Accurately draft correspondence to APTA members regarding dues, presentations, and other membership, meeting, and conference updates. Serve as assistant Registration Coordinator for meetings and conferences. Handle registrations for annual and specialty conferences for both membership and meetings departments by accurately entering and processing registrant and organization information. Assist the Director and Senior Human Resources Associate with distributing, filing, and maintaining the confidentiality of personnel documents for both new and current employees. Maintain Human Resources materials on staff intranet using SharePoint.Monitor APTA career inquiry inbox to timely respond to candidates and receive additional information as needed. Draft correspondence to APTA job applicants and schedule interviews for each APTA department.

Compiled and maintained committee listings for Annual and Winter conventions, ensuring accurate meeting attendance, agenda adherence, and effectively facilitate conventions hosting more than 2,000 national and international plaintiff attorneys. Maintained accuracy of customer relationship management software, Netforum and Exchange website via Drupal back-end data-entry. Coordinated with the finance department to ensure timely deposits of checks, reconcile invoice and billing discrepancies, and properly process refunds for both open and closed batches when necessary. Directed members on utilization of the legal information Exchange for the American Association for Justice. The Exchange is a collection of Litigation Materials put together by AAJ members and staff attorneys.Maintained the confidentiality of litigation materials and other legal documents contributed to the Exchange.

Ensured seamless navigation of the healthcare system in a high volume, fast paced call center. Guided members through Medicaid and CHIP (Children’s Health Insurance Program) registration per individual state laws. Communicated with members in a clear and concise manner.Trained colleagues in the use of proprietary systems belonging to Highmark Blue Cross Blue Shield as a part of an exclusive team dedicated to this population of insured members. Created and distributed training materials for the Benefits Department briefly explaining Medicare procedures and how these plans affected employee-sponsored plans for the over 65 community.