As the Customer Relations Manager at Hendrick Toyota North Charleston, my role is to oversee the overall experience of customers and ensure that they are satisfied with their interactions with the dealership. I have a wealth of experience in the automotive industry, having started as a greeter before moving up to the position of service advisor, and now, as a manager. My responsibilities include handling customer concerns, ensuring timely resolution of issues, and working to maintain positive relationships with customers. Additionally, I organize and host employee luncheons once a month, to promote camaraderie and team-building among staff.I manage a team of guest service representatives, ensuring they provide excellent customer service. Additionally, I serve as the Hendrick Cares lead for my store. Giving me the opportunity to assist with community outreach and volunteering efforts. The best part of my job is managing all of Hendrick Toyota North Charleston's social media accounts. I am skilled at creating engaging content that resonates with our audience, resulting in significant success and engagement on our platforms. My expertise in social media marketing is a valuable asset to the dealership, allowing us to connect with customers and build brand awareness through digital channels. My ability to create compelling content and maintain a consistent brand voice across all social media platforms is a testament to my skills as a customer relations professional.

As the Front Desk Manager at Marriott, my role is to oversee the daily operations of the front desk and ensure a high level of customer service for guests. With several years of experience in the hospitality industry, I have developed expertise in managing teams, handling guest inquiries and complaints, and coordinating with other hotel departments to ensure a seamless guest experience.My responsibilities include overseeing the check-in and check-out process, managing room inventory, training and coaching front desk staff, and implementing new policies and procedures to improve operational efficiency. Additionally, I am responsible for ensuring that guests receive exceptional service from the moment they arrive until they depart.With a passion for hospitality and a commitment to delivering the best possible experience for guests, I am dedicated to ensuring that Marriott guests feel welcomed, valued, and appreciated during their stay.