Jac Bergenson Email & Phone Number

Leesburg, Virginia, United States

Remote

• Coordinate full software development lifecycle with multiple distributed scrum teams.• Maximize value of backlog for flagship product serving 2,000+ enterprise clients to drive new business, minimize churn.• Design and distribute print materials, email and online feature briefs and documentation, and presentation slide decks.• Plan, design, and build in-house scripts, libraries, and gems from beginning to end to solve problems as they arise.• Perform data analysis using hand-crafted SQL queries and tools like Splunk, Power BI, and Azure Data Studio to support feature planning and track adoption of features after launch.• Triage backlog of customer support issues and high-demand enhancement requests.• Oversee the remediation of security vulnerabilities and technical debt.• Directly contribute code in support of feature and bug fixes to be deployed to production environments and to allow development teams to remain focused on critical path efforts.• Break down large features into clear, comprehensive, and workable user stories and acceptance criteria in JIRA.• Assist directly in software development and quality assurance activities where needed.• Act as subject-matter expert for in-house content management system.• Automate tasks with hand-crafted Ruby and Python scripts to complete formerly hours-long tasks in seconds or minutes.• Responsive Delivery: Primary product owner through full development cycle. Injects emails directly into user mailboxes after “proof of life” activities are observed. Used by over hundreds of customers to inject millions of emails directly into user inboxes.• Recipient Sync: Primary product owner through full development cycle. Synchronizes recipients between Azure Active Directory and Cofense PhishMe.

Remote

Remote

Remote

• Research, develop, and perform quality assurance on immersive, educational email + web content.• Design and coordinate localization of content for diverse audiences spanning the globe.• Leverage in-house CMS to maintain portfolio of content, imagery (in-house and stock), and domains.• Capture audiences with engaging content and point-of-failure education opportunities.

Newburgh, Ny

In three semesters as a writer and columnist, and two semesters as an editor, I have gained practical experience working with an online news publication. Mount Messenger is MSMC's only student-run newspaper, and as an editor I have helped to shape the identity of the publication.

Hudson Valley, Ny

I founded Hard Broiled Food News in January 2014 as my Senior Project in Media Studies/Journalism. Through social media engagement and the delivery of newsworthy content via the Web, I have grown my audience to over 1000 unique visitors per month. Through running Hard Broiled, I have demonstrated my adherence to Associated-Press Style and ability to reach an online audience.

Beacon, New York

In 3.5 years at the Beacon Falls Cafe, I grew my skills not only in the culinary arts but in management of a fast-paced environment. At the Cafe, I facilitated communication and efficiency between back-of-house and front-of house staff. I also helped develop the menu and implemented creative solutions to move inventory. My time at the cafe was a period of 200% customer growth.

Poughkeepsie, Ny

In the summer interim semester of 2013, I gained internship credit as an intern at New York State's oldest newspaper. At the Journal, I investigated and completed news stories, primarily advance stories. I conducted interviews with local industry and opinion leaders in order to deliver quality print content. I also expanded my database entry skills utilizing the Planet Discover platform.

Poughkeepsie, New York

Prior to attending the Culinary Institute of America, I worked as an associate trainer at Panera Bread in Poughkeepsie. An associate trainer is responsible for leading new employees in developing their skills and promoting the culture of the company.

Bachelor'S Degree, Media Studies/Journalism, Graduated

Activities and Societies: Mount Messenger - Mount Saint Mary College's only student run newspaper; Lambda Pi Eta (Communications Honor.

Culinary Arts/Chef Training

Received critical hands-on training for the fast-paced culinary environment.

High School, Advanced Regents, Graduated In Top 5% Of Class

Activities and Societies: National Honor Society, Italian Honor Society, Business Honor Society, Future Business Leaders of America