Jack Chen Email & Phone Number

Greater Seattle Area

Scrum Master that managed sprint cadences for 30+ team members across internal and external teams that migrated 900 Senior Data Scientists to Azure OpenAI impacting project revenue from an original SOW of $920K to $3.5M in contract extensionsShipped 3 product features that automated data ingestion from 3 cloud stores into Azure resulting in $1.3M in Revenue and $32K in Cloud ConsumptionCollaborated cross-functionally across Business and Engineering teams to develop packageable Product Roadmap IP across a portfolio of 152 accountsTechnical Program Manager on a customer engagement where I rallied 6 cross-functional teams to scope, prioritize, and resolve 200+ JIRA flow issues which improved the data center migration workflow from 1 week to 1-2 daysGathered customer requirements and architected out a SQL Server POC design solution that saved the customer $43K in storage costsConducted discovery workshops to understand customer pain points and defined a Product Backlog of 3 Log Ingestion Features within Azure DevOps

Greater Seattle Area

Developed Custom Power BI Reporting Dashboards that automated Monthly Business Report data extraction, reducing manual reporting work by 55%Co-Managed my team’s Global Off-Site Event for a group of 70 employees around the world that resulted in a satisfaction score of 4.84/5Scripted within .NET (C#) to extract KPI data that automated 10 hours of manual data engineering workSpearheaded and launched the Data & AI Section of the ‘MACH Starter Pack’, a tool utilized by University Hires to expedite their onboarding process

Greater Seattle Area

Created a script within Java to parse and extract raw call data that increased efficiency for data analysis from three days to three secondsCreated custom dashboards within Tableau to display KPI data in order to analyze the performance of specific phone devices for my teamDiscovered a new metric by breaking down call failures by seconds that provided a new insight to my team

Gathered and analyzed data from social media sitesOrganized data with ExcelCreated reports through PowerPoint and Adobe PDF's for companies that sponsor our business.

Greater Seattle Area

Created a script within Java to automate the scraping of data of Amazon products for brand managers to analyzeActed as a Program Manager between our technical and business departments to discover new ways of optimizing business practicesRecreated the company’s server architecture through SQL Normalization to increase data storage efficiency

Formatted new desktops to department standards and created documentation for others to follow in the futureLed a project by working with the customer to revamp an outdated student computer lab using iMacsProvided hands-on customer service by trouble-shooting clients’ technical issues on the spot

Worked on the IT team to solve technical issues within the office and around the UW campusExperience with customer service by working with clients to figure out their problemsExcellent problem solving skills to come up with solutions on the spot