Jacci Williams Email & Phone Number

Birmingham, Al, Us

Birmingham, Al, Us

Alabama, United States

Birmingham, Alabama

Manage administrative and operational processes in support of telecommunication services maintaining effective business processes and high-level productivity. Drive processes in support of organizational goals and profit and loss model to enhance business operations and revenue. Utilize various methods to maintain customer satisfaction and customer retention by effectively resolving issues and inquiries. Coach, develop, and support a community of 40 team members promoting an environment conducive to effective professional development. Perform human resource management functions including staffing, recruitment, training, onboarding, and performance management. Review internal and external employment applications for vacant positions to determine qualified candidates and conduct interviews to select candidates for hire. Complete payroll processes utilizing KRONOS adhering to regulatory compliance, applicable laws, and policies and procedures. Coordinate benefit processes associated with employee medical leaves, disability processes, tuition reimbursement, and other employee benefits. • Facilitate new hire orientation providing information regarding company culture as well as policies and procedures. Initiate opportunities for professional development as well as motivate team members to maintain quality performance.* Interim Community Planning Analyst & Interim Team Manager

Chelsea, Alabama, United States

Provide notary services and certify financial and legal documentation ensuring regulatory compliance and accurate submissions.

Vestavia Hills, Alabama, United States

Licensed Real Estate Agent

Birmingham, Alabama Area

Conducted research and analysis to obtain information regarding contracts, FCC Tariffs, Inter and Intra State Tariffs, and other governmental guidelines used to determine costs for services. Initiated various reports regarding business activities and operational processes as well as coordinated employee work schedules ensuring adequate coverage and continuous productivity. Trained team members regarding policies and procedures, quality standards, regulatory compliance, and best practices. Effectively resolved customer billing disputes utilizing various research methods as well as issued service orders electronically to provide phone service or circuits.

Psychology

Bachelor'S Degree, Human Resources Management/Personnel Administration, General