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• Diagnose and resolve customer reported system incidents • Identify end-user requirements for software and hardware • Member of the Access Management team servicing over 6,000 accounts. Handling network rights, access to systems and equipment • Manage inventory of IT resources • Monitor client-level computer system performance • Provide recommendations for possible improvements and upgrades • Report emerging trend findings • Test computer system performance• ServiceNow implementation, VTB creation, ticket queue management, and operation documentation.• Call log system programming, SOP creation, and training.• MSE Account management, UAM, and ability to provide DIO vetting statements without issue.• Working with NMCI technicians to resolve issues and using the MAC request system.

Oversaw the installation and development of IT-related Access Control Systems. I was responsible for project management, documentation, and follow-through. I worked on projects forthe Daniel K. Inouye International Airport, City Mill, AT&T, Kona Village Resort, USCG, Pasha Group,Matson, and a large number of high rises in Honolulu. I oversaw security system installations and activelyplayed a role in troubleshooting unforeseen issues. Oversaw the management of the project dispatchboard and maintained accurate statuses. Managed and maintain all Maintenance Agreements on point andkept them current and serviced. Create and provide any opening documents and closing documents percustomer/project requirements. Attended project and company meetings. Provided management withstatus updates on projects, daily occurrences, and points of concern.

Surf Simulator Events Hawaii is an entertainment-focused company that specializes in customized software and games for events and commercial use. Hired initially as an entry-level technician, I received subsequent promotions to Head Technician. I have a firm understanding of Service Level Agreements and experience performing under pressure to resolve issues.Clients I have worked with include: Cisco Systems, Akamai Technology, Dell Computers, Toyota, Tag Heuer, DFS International, Waikiki Aquarium, Outrigger Hotels, Royal Hawaiian Hotel, Frontier Communications, Microsoft, HONDA, and Dairy Queen International.Duties:• Working with event coordinators at all levels as the primary customer liaison.• Insuring software compatibility and reliability through testing in multiple environments.• Communicating with clients of all technical levels and understanding.• Remote diagnostics of active systems to resolve problems in real-time with minimal disruption to the current services.• Training of event staff and oversight of adherence to procedures.• Completing software modifications to meet client requirements within pressing timeframes.• Ensuring that all equipment is transported and installed properly.• Accepting full responsibility for any sections of the agreement that haven’t been met to the satisfaction of the clients.

I was responsible for promoting and maintaining the effectiveness of the daily operations of the chiropractic office.Duties:• Developing and implementing office procedures.• Accurate configuration of the billing systems.• Claims submissions to multiple insurance companies through both paper and electronic filing.• Configuration, setup, and networking of the financial software for chiropractic and massage therapy practices.• Working with confidential PII and PHI.• Using Wireshark and Nmap to actively watch for network intrusions. • Creating backups of confidential patient information for HIPAA law compliance. • Demonstrating compassion and rapport in communication with patients, responsible parties, family members, insurance adjusters, and co-workers.• Multi-tasking despite the inevitable disruptions of a busy office environment.• Answering and resolving a high volume of phone calls, texts, faxes, and e-mails from multiple sources.

I was responsible for the maintenance of a 25-story, 144 units high rise condominium located in Waikiki.Duties:• Supervising a maintenance staff of 4 people• Maintaining daily/weekly/monthly logs of my activities for the Board of Directors.• Preparing/attending monthly Board of Director meetings• Handling contractor negotiations including obtaining competitive bids, reading blue prints, and ensuring contract compliance• Configuring FOB access security systems• Configuring analog and IP camera systems for local and remote access, as well as creating backups of all associated data and records• Configuring parking access systems• House rule enforcement and communication with local authorities to resolve issues.• Hurricane preparation, leak investigations and documentation, communication with all owners, implementing emergency protocols,• On-call 24/7I supervised the following projects to completion: security camera upgrades, swimming pool installation, parking deck coating, elevator modernization, sump pump installation, photocell systems, exterior and interior light upgrades, lobby renovations, hot water storage tank upgrades, heat pump upgrades, installation and maintenance of 110/220-volt breaker boxes, generators, building painting, and spalling repair.

I was the only staff member, and thus responsible for the all administration and maintenance of a 25- story, 50 units high rise condominium located on Ward Avenue.Duties:• Landscaping: mowing, fertilizer/weed application, plant and tree planting, trimming and pruning, mulch application.• Plumbing: Installation and Maintenance - Sink, faucet, toilet, tub and shower, hot water tank and tankless heater, dishwasher, washer, and dryer.• Carpentry: Installation and Maintenance – framing, doors and windows, drywall, cabinets, roofing, insulation, vinyl siding.• Painting: Interior and exterior of single residences and multi-unit.• Flooring: Installation and Maintenance - carpet, ceramic tile, and hardwood flooring.• Concrete/Asphalt: patio and sidewalk concrete installation, asphalt crack and sealer maintenance, power-washing.