I am a seasoned Software Support Specialist with a combined 4+ years of project leadership and programming experience in various sectors. Recognized for demonstrating a natural aptitude for producing project deliverables on time and under budget, as well as for providing outstanding technical support. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include onboarding processes, system designs, technical sales, full stack software development, AutoCAD, and business process optimization. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, negotiation skills, as well as business acumen, data analysis, project management and resource management to support efficiency and maximum returns. Currently, I am the Software Support Specialist with ProCode Inc.. Under my leadership, I craft and install specialized new software for local municipal departments, direct training courses for new clients, and ensure proper use of software capacities to boost operations efficiency. I also head technical sales demonstrations, construct onboarding tools, and troubleshoot and resolve customer technical inquiries with cost-effective solutions. In addition, I liaise with senior leadership, stakeholders, and IT teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.
