Jace Ago Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Auckland, New Zealand

Achievements:- Improved efficiency and effectivity of Quarterly Business Review activities by refining,designing and implementing changes on current process.- Supported a team brand new to agile in exceeding their month to month Customer- Satisfaction target by 4 points by embedding agile ways of working and effective planningand goal tracking activities.- Led and delivered 4 team building and learning sessions for a department of up to 120people.Responsibilities:- Supported transition of teams that are new to agile through mentoring, teaching, andcoaching.- Observed, critiqued and facilitated various scrum events and ceremonies as needed.- Facilitated induction to agility workshop to new hires.- Led team that worked on improving the engagement of the Agile and CoE.- Supported fellow Agile Coaches who are newer to the journey though peer to peerlearning.

Auckland, New Zealand

Achievements:- Improved agility of a tribe of 150 members by embedding agile ways of working throughworkshop facilitation, training, mentoring, and coaching.- Supported on the discovery phase of the current loyalty program through utilisation ofsome design thinking framework.- Drove saving of 64 hours of manual work by supporting a squad working on automatingthe eDM process through facilitating effective process improvement workshops.- Enabled tribe leadership team (Tribe Lead and Product Owners) to self-manage andfacilitate Agile ceremonies and goal tracking sessions.- Uplifted capabilities of 100+ Product Owners through delivering various training.Responsibilities:- Supported the Agile transition of the entire organisation.- Designed and facilitated Quarterly Business Reviews (QBR) - quarterly planning andtracking deliverables.- Helped squads form as a team, including defining their purpose and goals.- Designed and facilitated trainings for new Product Owners in the organisation.- Imbedded and coached teams in Scrum & Kanban framework.- Provided coaching conversations to Product Owners, Agile Coaches, and Tribe Lead.- Promoted a safe environment and culture that allows empowerment and learning.- Co-design and co-facilitated the company’s first PO Uplift training enabling existing POsto upskill their capabilities.- Utilised Design Thinking framework to identify and implement change.

Auckland, New Zealand

- Provided education sessions for New Zealand instructors- Presented new fitness choreography with a world-class standard to Les Mills instructors in New Zealand and overseas- Provided Initial Module Training to new instructors- Mentored and coach existing instructors in achieving their goals - Facilitated delivery of group fitness classes for members

Auckland, New Zealand

Auckland, New Zealand

- Provided wireframes of landing pages based on user behaviour.- Fostered relationships with various stakeholders, both internal and external.- Delivered growth in online sales of an entire category of products.- Developed and planned strategic actions to generate growth portfolio.- Trained and mentored new starters and juniors that are interested in developing theircareer in eCommerce.

Auckland, New Zealand

Responsible for curating, sourcing and trading an apparel category, both in store and online

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Ux/Ui Design Bootcamp

Bachelor'S Degree, Business

Majors in Retailing and Information Systems