- Served as leadership figure for local IT personnel, remote IT personnel, and for organization’s IT as a whole. Interviewed, vetted, hired, fired, and managed local US IT personnel.- Defined, implemented, and supported organization’s IT needs and objectives.- Administration of multiple cloud-based services (e.g. Google Workspace, RingCentral, Microsoft 365, Atlassian, Scribe, Wrike, Trello, Okta, TeamViewer, NinjaOne, Paessler PRTG, etc.)- Administration of internal systems (e.g… Show more - Served as leadership figure for local IT personnel, remote IT personnel, and for organization’s IT as a whole. Interviewed, vetted, hired, fired, and managed local US IT personnel.- Defined, implemented, and supported organization’s IT needs and objectives.- Administration of multiple cloud-based services (e.g. Google Workspace, RingCentral, Microsoft 365, Atlassian, Scribe, Wrike, Trello, Okta, TeamViewer, NinjaOne, Paessler PRTG, etc.)- Administration of internal systems (e.g. routers, switches, firewalls, VPNs, wireless, Windows & Linux servers, desktops + workstations, etc.)- Managed product and user licensing for several organization IT products.- Use and administration of Atlassian Jira products for ticketing, project management, and documentation purposes.- Ownership/management of IT-related US office employee accounts and equipment processes.Implemented and enforced IT cybersecurity policies for data security, access control and data retention.- Deployed several solutions meant to ease workload of IT employees, e.g. setting up a server which automates the deployment of workstations (MDT) and implementation of device RMM software (NinjaOne).- Owned procurement, inventory management and disposal of US IT assets- Led deployment and maintenance of IT tools for employee productivity and collaboration, identity and access management, cybersecurity, endpoint management and control, and enterprise communications.- Assisted Global IT Helpdesk to troubleshoot IT issues, identify root causes, and provide technical support to Pro-Vigil employees as needed via phone, chat, and email.- Heavy Linux, Windows 10/11, Windows Server, virtualization, active directory, etc. Show less

- This is an MSP where I provided full-time remote IT/cloud support, onsite support, and project fulfillment for 100+ clients around the Texas region.- Engaged in customer communications over phone, email, video conference, chat, and in-person.- Resolved customer issues via verbal guidance, remote device connection, and modification of cloud platform configurations.- Set up, configured, and managed cloud email, VoIP, infrastructure, and workspace platforms (e.g. Azure, O365, AWS… Show more - This is an MSP where I provided full-time remote IT/cloud support, onsite support, and project fulfillment for 100+ clients around the Texas region.- Engaged in customer communications over phone, email, video conference, chat, and in-person.- Resolved customer issues via verbal guidance, remote device connection, and modification of cloud platform configurations.- Set up, configured, and managed cloud email, VoIP, infrastructure, and workspace platforms (e.g. Azure, O365, AWS, Google Workspace, RingCentral, etc.) for clients.- Collected information about existing customer equipment/configurations/workspaces and used that information to build out new environments for clients in Azure, O365, Google, RingCentral, Zoom, etc.- Migrated on-premises servers (e.g. Exchange, Active Directory, File Server, Print Services, QuickBooks, phone servers, etc.) to cloud platforms such as VMs on Azure and other specialized app platforms.- Migrated clients to virtual workspace/Desktop as a Service (DaaS) environments hosted in Azure.- Interfaced with Azure via Powershell to accomplish administrative tasks more effectively.- Managed customer/client user identities in Active Directory and other cloud services like O365/Azure, RingCentral, ThreatProtector, etc.- Performed cutover and hybrid migrations of email data to O365.- Performed SQL DB migrations (primarily QuickBooks but some SQL Server too) from on-premises to other on-premises equipment as well as on-premises to virtual machines hosted in the cloud (mainly Azure). - Updated public customer DNS records to point to new servers and services.- Trained customers/clients on new platforms and equipment they would be using.- Trained fellow employees on how to troubleshoot network, software, hardware, and OS issues.- Created, logged, and resolved trouble tickets. Show less

- This is an MSP where I provided full-time remote IT support for the Defense Health Agency. - Answered DHA employee calls, emails, and chats regarding computer, network, telephone, printer, etc. issues and resolved or assisted in resolving issues via verbal guidance or remote connection.- Assisted users with VPN connection issues.- Managed user identities in Active Directory servers.- Learned and utilized DoD cybersecurity protocol and practices.- Created, logged, and… Show more - This is an MSP where I provided full-time remote IT support for the Defense Health Agency. - Answered DHA employee calls, emails, and chats regarding computer, network, telephone, printer, etc. issues and resolved or assisted in resolving issues via verbal guidance or remote connection.- Assisted users with VPN connection issues.- Managed user identities in Active Directory servers.- Learned and utilized DoD cybersecurity protocol and practices.- Created, logged, and resolved trouble tickets. Show less

- This was an internal system administrator position where I provided full-time internal/onsite IT support at a food production company, multiple buildings/sites.- Managed user identities in Active Directory, O365, and Vonage cloud VoIP platform.- Supported VPN users and resolved VPN connection issues.- Managed cloud hosted email and VoIP platforms.- Managed local servers (Windows Servers running Active Directory, File Storage, DNS, applications, remote desktop, etc.)-… Show more - This was an internal system administrator position where I provided full-time internal/onsite IT support at a food production company, multiple buildings/sites.- Managed user identities in Active Directory, O365, and Vonage cloud VoIP platform.- Supported VPN users and resolved VPN connection issues.- Managed cloud hosted email and VoIP platforms.- Managed local servers (Windows Servers running Active Directory, File Storage, DNS, applications, remote desktop, etc.)- Installed, configured, and managed local network equipment.- Created, logged, and resolved trouble tickets. Show less