Director of Quality and senior leader at CollabraTech Solutions (CTS). I have a strong passion for Quality and I enjoy seeing improvement. It's been gratifying being a part of the team and helping CTS double in revenue over the past year while reducing quality issues. I'm grateful to have helped guide CTS through 4 ISO 9001:2015 external audits with unconditional approval and zero nonconformity findings. This shows we have some good processes in place. I'm a positive and empowering leader and I enjoy giving credit and celebrating the successes of those around me. Diverse experience in quality audits (internal and external), manufacturing, quality engineering, supplier quality, customer satisfaction, strategy, leadership, Opportunities / Key Results (OKRs), corrective actions, ISO 9001, Quality Assurance, Quality Control, and collaboration with cross-functional departments. I consider myself a strong leader who is adaptable to changing environments. I have a high level of emotional intelligence which is used as a strength when dealing with internal or external adversity. My personality is energetic, happy, and outgoing. I love leading teams and collaborating with others. I enjoy using Objectives and Key Results (OKR methodology) to drive the implementation of agreed-upon commitments. I love personal development, taking ownership, and seeing how those two help improve organizations.My overall objective: Build relationships, improve quality, and have fun.

*Contributing writer at Live, Love, and Eat Magazine 2016 - present*Author of Mindset Musings (Amazon, iTunes, Audible, Patreon)*Author of Peace & Love (Amazon and Patreon)*Author of Love, Poetry, & Lyrics (Patreon)*Author of Feel Better Now (coming soon to Patreon and Amazon)*Mastered the art of meditation, which helps eliminate stress*Cleaned up my diet and improved my fitness*Strengthened my ability to communicate via phone, email, and video*Approved YouTube Advertising Partner*On camera experience through daily videos*Established succinct branding across all media platforms*Experienced on social media platforms (Facebook, YouTube, Instagram, Twitter, and TikTok)

Over my 22 years with Motorola, which soon became Freescale Semiconductor, I had the opportunity to grow within numerous roles. I enjoyed my time in the semiconductor world. I have a deep appreciation for quality. With a strong foundation of quality assurance (prevent failures), quality control (test to find failures), and customer quality (corrective action), I rely on my emotional intelligence to build relationships and improve the overall quality. Customer Quality Engineer (CQE) and Process owner / Software Quality Engineer (SQE) responsible for managing the global customer return process via a web-based Oracle Database. Under a tight budget, I also managed monthly system enhancements, test scenarios, test cases, test scripts, and all phases of the software testing life cycle (STLC). Static testing (review documents, walkthrough steps, and inspection) Dynamic testing (Load and stress, security, compatibility, and usability)White box (screening units to a program)Black box (sanity, functional, regression, system, and user acceptance testing) to ensure the customer incident tracking system (CQI) is operating efficiently for the end-user. CQI System Process Owner / Software Quality Engineer / Customer Quality Engineer - 6 YearsCustomer Quality Engineer - 7 YearsQuality Engineering Technician - 2 YearsProduct Engineering Technician - 5 YearsWafer Processing Operator - 2 YearsEngineering Intern - 4 MonthsSuccess Examples Include:* Improved 8D corrective action cycle time from 40 days to 15 days by authoring, implementing, and training global internal customers on a new, CQI Rules of Engagement* Managed tight monthly budgets while making decisions to support system enhancements* Performed delivery walkthrough of system features to internal customers* Primary customer lead. Delivered insightful reports, authored crisis responses, and documentation during frequent quality audits, customer visits, and customer calls