Head of Service Experience Managers and Customer Experience Managers for the Central & EE region, Israel (Germany, Austria, Eastern Europe and Israel)

Leader of the SEM (Service Experience Manager) team for Eastern Europe. The SEM serves as the single point of contact across CS and MS and coordinates and manages all of the Teradata Success Services deliverables.

Dyrektor Operacyjny dla Polski, Węgier oraz innych krajów Wschodniej Europy

Project Management- Performing project management- Executing project plans and leading Installations and Implementations- Manage projects covering changes on customer systems like HW/SW upgrades, merges, data migrations, etc.Track, trace and keep global key metrics of support and maintenance- Monitoring SLA performance - Performing root-cause analysis and preventive measures for repeated escalations and solving escalationsPeople Management:- Promoting effective communications- Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities

Customer Relations:- Developing and maintaining working relations - Advising customers about service and service delivery- Respond to customer opportunities, issues and complaints- Responsibility for Service Account Management- developing relationships and interact with customersSLA Performance:- Monitoring SLA performance - Performing root-cause analysis and preventive measures for repeated escalations and solving escalations- Analyzing issues for missed targets and implement corrective actionsPeople Management:- Promoting effective communications- Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and on-boarding activities- Monitoring performance improvement issues and provide appropriate coaching and counseling- Executing the performance management processFinancial Management:- Promoting and managing time-and-materialactivities- Managing expenses effectively (overtime, parts, assets)- Managing employee-related and miscellaneous expenses- Manage accounts receivable issuesScope:- Direct manager of 32 employees- Key contacts: customers, employees, and third-party vendors- Revenue accountability

Servicing CISCO and NCR products.CCNP Cisco certification