Jacek Kowalik Email & Phone Number

Warsaw, Mazowieckie, Poland

Warsaw, Mazowieckie, Poland

– diagnose and troubleshoot technical issues having client-oriented attitude– represent 1st level support on variety of Group IT meetings– document technical knowledge in the form of articles in ServiceNow

Warsaw, Masovian District, Poland

– professional ITIL Service Desk and Incident Management,– LDAP and AD accounts administration,– create in-depth manual for LOG Helpdesk (122 slides)

Warsaw, Masovian District, Poland

– coordinate internal and external TSG projects,– create detailed and complex reports and analysis,– prepare and host TSG conference calls,– cooperate closely with the Region TSG Coordinators,– provide substantive support to all TSG staff,– verify the quality and timeliness of TSG work

Warsaw, Masovian District, Poland

– provide technical support to internal and external customers,– install and configure OS, applications and devices,– troubleshoot hardware and software,– perpetual inventory of IT equipment,– create installation manuals for the TSG technicians,– fully implement Canon multifunctional devices in UPS Poland,– help implement videoconference system in UPS Poland

Warsaw, Masovian District, Poland

– take part in TTM process creation,– coordinate deployment of new services and products in Orange sales network,– organize status meetings and distribute recap to all concerned departments,– manage and update product/service documentation,– control timeline of a new offer implementation,– represent Sales Department at TTM status meetings– technical support for the co-workers

Warsaw, Masovian District, Poland

– develop and maintain point-of-sale software OptiPOS,– create manual and voice guide for OptiPOS,– take part in PeopleSoft UAT tests,– report bugs and tests progress,– create simple IT tools,– prepare reports and analysis,– take part in projects run in the Sales Department

Warsaw, Masovian District, Poland

– administrate network infrastructure,– manage software and hardware,– run HelpDesk,– maintain company’s website and mailboxes

Warsaw, Masovian District, Poland

– create and coordinate the work plan for the Technical Support Department,– create technical data documentation,– test newest technologies and devices, – train sales staff in use of mobile devices,– provide technical support to ”Infopolis” customers

Warsaw, Masovian District, Poland

– configure the computers to be used in Antivirus Lab,– provide technical support to Panda Software customers,– develop and implement service procedures for mobile phones,– manage SIM cards of all employees (billings, security data, invoices)

[Did Not Finish], Information Technology

Economist, Accountancy And Finance, 4