- Expert contact point for most valuable customers.- Provide advice, best practices and technical solutions for eBay and Amazon platforms.- Find effective solution for clients in cooperation with other departments.- Assess account performance and propose improvements to increase their long term revenue and satisfaction.- Build excellent relationships with dedicated clients.- Recommend improvement to Product management, Engineering and Operations.- Initiate hassle-free communication/cooperation with clients.- Regular voice contact with the chosen clients.- Work with clients feedback to identify structural issues.- Negotiate deals and packages with customers.- Increase retention within clients’ portfolio.- Assure understanding of invoicing and payments on clients side.