Jacek Darlinski Email & Phone Number

Santa Monica, CA

• Responsible for business systems implementations for Edmunds’ Tier 3 business
• Responsible for application architecture, providing scalable solutions across multiple systems
• Manage budgets and resources for cross-functional scrum teams across a range of products
• Hire, manage and mentor teams of business analysts, data analysts and technical resources
• Collect and convert requirements from stakeholders in business and technology into data-focused systems
• Collaborate with executives, marketing, sales, operations, and billing/finance to deliver effective enterprise suite of systems

El Segundo

• Responsible for large-scale implementations into core Salesforce.com platform
• Deliver strategic guidance, direction and scale-able solutions for business
• Guide teams across the company from idea creation through launch
• Build and lead cross-functional team of business analysts, project managers, QA, Salesforce admins and developers to support ongoing and future Salesforce efforts
• Design implementation of marketing, sales, customer support, billing/finance and provisioning/fulfillment modules into Salesforce
• Introduce scrum best practices, release cycle management, analysis and solution design, data management, training, project management and BA

Glendale

• Technical project manager for cross-functional initiatives with sales, analytics, fulfillment and engineering teams on a variety of products
• Responsible for Salesforce.com reporting and data management
• Identify gaps in business processes, research and analyze underlying causes and suggest improvements
• Streamlined user experience from sales to fulfillment through focus on positive customer experience and empowerment of stakeholders
• Manage an operations team of 20 supporting Direct Marketing Mail fulfillment
• Lead successful transition of creative fulfillment team into new operational structure, providing support and training to stakeholders throughout the group

Glendale, CA

• Leveraged Salesforce domain knowledge to improve creative team productivity 280% YOY, increased volume by over 300%, reduced cycle time by more than 200%, reduced error rate by 30%
• Creative manager, leading an operations creative team of twenty, supporting Direct Mailfulfillment in cross-functional operation, representing interests of the operations group in meetingswith inside and outside.
• Lead successful transition of creative fulfillment team into new operational structure, providingsupport and training to stakeholders throughout the group
• Identified risks and opportunities, providing tactical and strategic recommendations todevelopment teams, supervising implementation and training stakeholders
• Continuous review of requirements and requests from functional stakeholders, documentationand immediate implementation into processes with focus on cost, schedule and performance
• Escalation management and resolution, point of contact for operational issues

• Responsible for Deal of the Day Salesforce.com product implementation: Administration and development, managing and executing of requests from DOTD stakeholders at multiple levels, continuous review of requirements.
• Strategic and tactical recommendations, operations process flow modeling, and implementation (engineering and administration).
• Development and maintaining of KPIs, reporting standards and metrics in alignment with business objectives.
• Escalation management and point of contact for all operational issues.
• Day-to-day data transfer and management to fulfilling vendor.
• Editorial review and quality control of product copy and data.

• Defined key metrics and reporting standards to analyze user and advertiser feedback
• Analyzed and interpreted YP.COM & buzz.com usage
• Responded to consumer and customer feedback for all AT&T Interactive online products
• Provided technical and strategic recommendations to AT&T Interactive marketing and development teams
• Improved internal communication by establishing relationships with other departments
• Monitored and tracked online conversations of all AT&T Interactive products

• Developed an integrated PR & marketing campaign for MAC CosmeticsTracked and analyzed consumer interactions based on data from Cision, PR Trak, Factiva, Google Analytics, Compete
• Measured and reported on ROI through research of consumer impressions and ad rates
• Successfully placed clients in national media outlets (Esquire, Billboard)
• Created local, national and internation media contact lists (print/online,broadcast)
• Designed placement clips and media alerts, pitched by phone
• Managed office duties including mail services, printing, answering and rolling calls

Pr Certificate, Public Relations

Ma, Sociology, Political Science