Jacek Darlinski Email & Phone Number

Santa Monica, Ca

• Responsible for business systems implementations for Edmunds’ Tier 3 business• Responsible for application architecture, providing scalable solutions across multiple systems• Manage budgets and resources for cross-functional scrum teams across a range of products• Hire, manage and mentor teams of business analysts, data analysts and technical resources• Collect and convert requirements from stakeholders in business and technology into data-focused systems• Collaborate with executives, marketing, sales, operations, and billing/finance to deliver effective enterprise suite of systems

El Segundo

• Responsible for large-scale implementations into core Salesforce.com platform• Deliver strategic guidance, direction and scale-able solutions for business• Guide teams across the company from idea creation through launch• Build and lead cross-functional team of business analysts, project managers, QA, Salesforce admins and developers to support ongoing and future Salesforce efforts• Design implementation of marketing, sales, customer support, billing/finance and provisioning/fulfillment modules into Salesforce• Introduce scrum best practices, release cycle management, analysis and solution design, data management, training, project management and BA

Glendale

• Technical project manager for cross-functional initiatives with sales, analytics, fulfillment and engineering teams on a variety of products• Responsible for Salesforce.com reporting and data management• Identify gaps in business processes, research and analyze underlying causes and suggest improvements• Streamlined user experience from sales to fulfillment through focus on positive customer experience and empowerment of stakeholders• Manage an operations team of 20 supporting Direct Marketing Mail fulfillment• Lead successful transition of creative fulfillment team into new operational structure, providing support and training to stakeholders throughout the group

Glendale, Ca

• Leveraged Salesforce domain knowledge to improve creative team productivity 280% YOY, increased volume by over 300%, reduced cycle time by more than 200%, reduced error rate by 30%• Creative manager, leading an operations creative team of twenty, supporting Direct Mailfulfillment in cross-functional operation, representing interests of the operations group in meetingswith inside and outside customers in alignment with group and business goals• Lead successful transition of creative fulfillment team into new operational structure, providingsupport and training to stakeholders throughout the group• Identified risks and opportunities, providing tactical and strategic recommendations todevelopment teams, supervising implementation and training stakeholders• Continuous review of requirements and requests from functional stakeholders, documentationand immediate implementation into processes with focus on cost, schedule and performance• Escalation management and resolution, point of contact for operational issues• Development of KPIs, reporting standards and metrics for Digital Express creative team

• Responsible for Deal of the Day Salesforce.com product implementation: Administration and development, managing and executing of requests from DOTD stakeholders at multiple levels, continuous review of requirements, prioritization and scheduling, managing of development & deployment, release cycle, stakeholder training.• Strategic and tactical recommendations, operations process flow modeling, and implementation (engineering and administration).• Development and maintaining of KPIs, reporting standards and metrics in alignment with business objectives.• Escalation management and point of contact for all operational issues.• Day-to-day data transfer and management to fulfilling vendor.• Editorial review and quality control of product copy and data.

• Defined key metrics and reporting standards to analyze user and advertiser feedback• Analyzed and interpreted YP.COM & buzz.com usage • Responded to consumer and customer feedback for all AT&T Interactive online products• Provided technical and strategic recommendations to AT&T Interactive marketing and development teams• Improved internal communication by establishing relationships with other departments • Monitored and tracked online conversations of all AT&T Interactive products• Created an email marketing campaign to improve user conversions to buzz.com

• Developed an integrated PR & marketing campaign for MAC CosmeticsTracked and analyzed consumer interactions based on data from Cision, PR Trak, Factiva, Google Analytics, Compete• Measured and reported on ROI through research of consumer impressions and ad rates• Successfully placed clients in national media outlets (Esquire, Billboard)• Created local, national and internation media contact lists (print/online,broadcast)• Designed placement clips and media alerts, pitched by phone• Managed office duties including mail services, printing, answering and rolling calls• Research and brainstorm for corporate clients (Activision, Lockerz, Jordan Brand) • Wrote pitch letters and media alerts, pitched by phone (Activision, Jordan Brand, T-Mobile)

Pr Certificate, Public Relations

Ma, Sociology, Political Science