Jacen C.
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Jacen C. Email & Phone Number

Customer Happiness Operations Lead at Monos
Location: Coquitlam, British Columbia, Canada 7 work roles 4 schools
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Monos
Role
Customer Happiness Operations Lead
Location
Coquitlam, British Columbia, Canada
Company size
204 employees

Who is Jacen C.? Overview

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Jacen C. is listed as Customer Happiness Operations Lead at Monos, a with 204 employees, based in Coquitlam, British Columbia, Canada. AeroLeads shows a matched LinkedIn profile for Jacen C..

Jacen C. previously worked as Senior Care Specialist at Monos and Customer Happiness Specialist at Monos. Jacen C. holds Bachelor'S Of Tourism Management, Tourism And Travel Services Management from Capilano University.

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Monos

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Profile bio

About Jacen C.

I am a highly motivated professional with a Bachelor's degree in Tourism Management and a decade of experience in customer service roles. Over the years, I've developed a strong commitment to providing exceptional service and building positive relationships with clients and customers.I am known for my positive attitude, adventurous spirit, and passion for exploring new horizons. My curiosity drives me to seek out novel experiences, and I thrive in dynamic and fast-paced environments. I believe that every interaction is an opportunity to create a memorable experience.Outside of my professional life, I am a dedicated hobbyist who finds joy in collecting trinkets from my many adventures. Each piece holds a story and reflects the diverse cultures and places I've had the privilege to explore. Travel is not just a passion for me; it's a way of life. I cherish the opportunity to immerse myself in different cultures, try new cuisines, and broaden my perspective through firsthand experiences.Adaptability: I excel in adapting to new challenges and environments.Team Collaboration: My positive and collaborative approach makes me an asset to any team.Passion for Excellence: I am committed to delivering exceptional results and exceeding expectations.I am excited about the possibilities that lie ahead and welcome connections with like-minded professionals who share a love for adventure, curiosity, and a dedication to excellence. Let's connect and explore the potential for collaboration!

Current workplace

Jacen C.'s current company

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Monos
Monos
Customer Happiness Operations Lead
Coquitlam, BC, CA
Website
monos.com
Employees
204
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7 roles

Jacen C. work experience

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Customer Happiness Operations Lead

Monos

Coquitlam, Bc, Ca

Senior Care Specialist

Current
Monos

Vancouver, British Columbia, Canada

Monos is a Canadian travel and lifestyle brand offering timeless, premium goods for the mindful traveller.

Jun 2022 - Present

Customer Happiness Specialist

Monos

Vancouver, British Columbia, Canada

- Delivered an outstanding customer experience rating.- Liaisoned customer inquiries while cross-collaborating internally with the fulfillment team.- Communicate with clients on issues and proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience.- Managed and reviewed sales orders on a daily basis; partnered with fulfilment warehouse for processing shipping, returns, and cancellations.- Fraud Management… Show more - Delivered an outstanding customer experience rating.- Liaisoned customer inquiries while cross-collaborating internally with the fulfillment team.- Communicate with clients on issues and proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience.- Managed and reviewed sales orders on a daily basis; partnered with fulfilment warehouse for processing shipping, returns, and cancellations.- Fraud Management investigation and analytics.- Worked cross functionally with the after-care team.- Identified reoccurring customer service patterns to develop a more efficient process.- Assisted with manual order processing as needed during peak durations and for vacation coverage to meet shipping cutoff deadlines.- Post purchase: assisted with return processes, and omnichannel fulfillment. Show less

Feb 2022 - Jun 2022

Guest Services Associate

Days Inn By Wyndham

Vancouver, British Columbia, Canada

Oct 2021 - Feb 2022

Guest Experience Leader

Mcdonald'S

New Westminster

• Enhance guest experience by communicating with customers, asking for their feedback on their time with the restaurant and taking that feedback to improve service.• Informing and promoting new products to customers to suggestive sell and increase sales.• Host and facilitate “Family Night”, an event where children come and participate in activities to increase the guest experience of families

Sep 2019 - Oct 2021

Crew Trainer

Mcdonald'S

New Westminster

• Trained new hires to proper methods and rules of the restaurant to guarantee that the employees were prepared for working in the company and have a safe work environment.• Ensured employees followed proper procedures in the drive-thru to lower service time which boosted our car count and sales.• Awarded Employee of the month for consistent and excellent work ethic for every shift and coaching employees on reducing drive-thru service time.

Dec 2018 - Oct 2021

Crew Member

Mcdonald'S

New Westminster

Apr 2015 - Oct 2021
Team & coworkers

Colleagues at Monos

Other employees you can reach at monos.com. View company contacts for 204 employees →

VN Vincent N. Vincent N. Colleague at MonosToronto, Ontario, Canada View → DB David Benedict Obach David Benedict Obach Colleague at MonosMetro Manila, National Capital Region, Philippines View → QF Quinn Finnigan Quinn Finnigan Colleague at MonosToronto, Ontario, Canada View → NF Nilda Fink Nilda Fink Colleague at MonosPartido De Hurlingham, Buenos Aires Province, Argentina View → MG Matthew Gibson Matthew Gibson Colleague at MonosLac-Sainte-Marie, Quebec, Canada View → RA Ros Auxilio Ros Auxilio Colleague at MonosMetro Manila, Philippines View → KA Khatrishia A. Khatrishia A. Colleague at MonosPhilippines View → AS Amanda Sobers Amanda Sobers Colleague at MonosToronto, Ontario, Canada View → KO Ken Okamoto, Fmva® Ken Okamoto, Fmva® Colleague at MonosCanada View → AB Altangerel Bayanmunkh Altangerel Bayanmunkh Colleague at MonosMongolia View →
4 education records

Jacen C. education

Bachelor Of Tourism Management, International/Global Studies

Capilano University

• Tourism Marketing • Hotel Operations • Human Resources Management • Computer Applications in Tourism

Education record

Burnaby South Secondary
FAQ

Frequently asked questions about Jacen C.

Quick answers generated from the profile data available on this page.

What company does Jacen C. work for?

Jacen C. works for Monos.

What is Jacen C.'s role at Monos?

Jacen C. is listed as Customer Happiness Operations Lead at Monos.

Where is Jacen C. based?

Jacen C. is based in Coquitlam, British Columbia, Canada while working with Monos.

What companies has Jacen C. worked for?

Jacen C. has worked for Monos, Days Inn By Wyndham, and Mcdonald'S.

Who are Jacen C.'s colleagues at Monos?

Jacen C.'s colleagues at Monos include Vincent N., David Benedict Obach, Quinn Finnigan, Nilda Fink, and Matthew Gibson.

How can I contact Jacen C.?

You can use AeroLeads to view verified contact signals for Jacen C. at Monos, including work email, phone, and LinkedIn data when available.

What schools did Jacen C. attend?

Jacen C. holds Bachelor'S Of Tourism Management, Tourism And Travel Services Management from Capilano University.

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