Jace Santos Email & Phone Number

Valenzuela, Ncr, Ph

Valenzuela, Ncr, Ph

Manila, National Capital Region, Philippines

Managing day to day operations of the Manila Data Integration Team● Successfully led a team of 6 people from different shifts, managing 35+ top clients in thefinancial sector and more than 5000 mapping channels, collaborating with different teams andstakeholders in delivering quality mappings and managing the product.● Act as an SME and Escalation contact for my team to manage client concerns.● Standardized the mapping process as well as mapping and support targets that lead to anincrease of at least 20% in throughput.● Created an onboarding process which standardized and sped up the focused training perioddecreasing the time it takes for them to have hands on training by 50%.● Six Sigma Trained and facilitated product improvement plans, formulation and implementationthat will be helpful in addressing client needs and improved onboarding process.● Lead, train and coach the members of my team helping them achieve both the company andtheir personal goals.Skills: Xceptor, Postman, SQL, JIRA, Salesforce, JavaScript, RPA, ETL, Data Mapping, Automation,Project Management, Process Improvement, Team Leadership.

Part of the Data Integrations Team, responsible for onboarding and integration of Client'scounterparties to Relay a product provided by Acadia that automates Margin Messaging. This is anend to end role as we handle this product from onboarding up until support.● Worked with multiple top clients in the financial sector regarding automating their manualmessages and achieving full automated stp.● Created 1000+ Client Mapping during my stay.● Managed and supported 7+ big banking clients, providing client calls to help them get fromonboarding to production.● Provided multiple product demonstrations for prospective clients.● Implemented Multiple Technical and Process Improvements - One of which greatly lessenedthe number of undelivered messages for bulk mapping setup by over 50%.Notable Awards and Contributions● Consistent Top Performer - I have consistently delivered the most throughput in terms ofmapping and resolution of tickets and maintaining client satisfaction.● 2019 Performance Award - Recipient of the 2019 Performance award. “For his outstandingperformance and invaluable contributions to Acadiasoft Mapping Team”.Skills: Xceptor, Postman, SQL, JIRA, Salesforce, JavaScript, RPA, ETL, Data Mapping, Automation.

Part of the Financial Services Mapping Team, a cross-functional mapping team that handles EDI andFS Formats (MT Swift). My responsibility is to develop a mapping that extracts data from differentsource formats and transforms it into a target data format.● Multi-Skilled Developer - Responsible for Developing, Testing, and Supporting Financial Services Maps.● Shift Lead - Responsible for managing the team, this includes managing the development queue,negotiating deadlines with the delivery manager as well as answering queues directed to the FSMapping Team.● AI boot camp Trainer/FS Team new hire mentor - I was a boot camp trainer and taught multiplebatches of the company's new hires. I was also responsible for the onboarding and mentoring ofour team's new members.Notable Awards and Contributions.● [External] "Wow" Award - Was commended by one of our clients during my first month ofworking with live maps for finishing change requests to multiple urgent maps.● Employee Energizer Award - Was the recipient of this team level commendation for organizingmultiple employee engagements for different members of the team.Technologies Used: UNIX, XML, EDI, MT SWIFT, OT(GXS) AI

Ncr - National Capital Region, Philippines