As the Founder and President of Amplify IT, I lead Alabama’s first non-profit dedicated to providing affordable, high-quality IT services exclusively to other non-profits. Driven by a mission to make technology accessible to all charitable organizations, I developed a sliding-scale fee model that enables even the smallest organizations to receive comprehensive IT support. I’m also proud to have built an inclusive, all-women Board with representation from Veteran, LGBTQ, African American, and Native American communities, emphasizing our commitment to diversity and equity.Under my leadership, Amplify IT will launch a jobs program focused on veterans and disadvantaged populations, empowering individuals through IT skill development and career opportunities. We are actively forming partnerships with industry leaders, ensuring our services remain both impactful and accessible. Together, we’re amplifying the missions of non-profits through innovative tech solutions.

• Migrated VoIP system to a more cost-effective provider, achieving annual savings of $15,000 for the organization.• Instituted a comprehensive cyber security training program, resulting in a dramatic decrease in phishing susceptibility from 50% to 2%, surpassing the industry standard of 20%.• Recognized by businessalabama.com as a top 24 woman in tech for 2024.• Led successful migration from Success EHS to Athena Health, improving healthcare service delivery.• Seamlessly migrated on-site Exchange server to Office 365 with zero downtime.• Saved $25-30K through TechSoup and donations from Microsoft, Cisco, and Adobe.• Secured USAC's Grant Funding for low-cost fiber connectivity, saving $168K annually on internet services.• Transformed underperforming employee into top performer through effective management and mentorship.

Cybersecurity Phishing Project Admin: Led implementation of KnowBe4 Phishing and Cybersecurity Training Program, boosting security awareness and reducing phishing risks. Designed and delivered engaging training modules and simulated phishing campaigns, educating employees on cybersecurity best practices and threat recognition.• Security and Firewall Engineer: Implemented Fortinet solutions including FortiGate, FortiAnalyzer, and FortiClient EMS Server for robust endpoint VPN and cybersecurity. Configured FortiGate firewalls to secure network traffic and enforce access policies, enhancing intrusion prevention capabilities.• Network and Systems Engineer: Designed and deployed network infrastructures that are critical to the organization's operations, ensuring seamless system operations and high reliability. Maintained the highest standards of network security and reliability, implementing advanced security measures and protocols to safeguard data and enhance user experience across complex IT environments.• Backup and Disaster Recovery Administrator: Deployed Veeam solutions to safeguard critical data, ensuring resilience against potential data loss or system failures. Documented and tested recovery procedures, conducting drills to validate readiness for potential disruptions, thereby enhancing organizational preparedness and minimizing downtime risks.• Microsoft Office 365 Global Admin: Transitioned on-premises Exchange to cloud and hybrid environments, achieved zero downtime and maintained 100% data integrity. Ensured high system uptime for Office 365 through proactive monitoring and security assessments, ensuring compliance with industry standards.

Technical Manager and Consultant with a proven track record of overseeing and managing computer repair center operations. Responsible for ensuring the smooth operation and efficient workflow of the center. Provides comprehensive training and leadership to employees, fostering a productive and knowledgeable team. Supports employees in their day-to-day functions related to computer repair, offering guidance and assistance to maintain high-quality service delivery.

Highly motivated IT professional with a proven track record in establishing and operating community IT services centers. Collaborated with the owner to successfully launch and set up a center, contributing to its establishment. Developed comprehensive policies for efficient operations and customer satisfaction at UCR's computer repair and IT services center. Skilled in conducting cellphone and tablet repairs, diagnosing issues, performing necessary repairs, and restoring functionality. Led the development of a website with effective SEO strategies, improving online visibility and accessibility of services and pricing information. Proficient in diagnosing and resolving hardware and software issues in desktop and laptop computers, optimizing performance and functionality. Experienced in advanced techniques for virus removal, ensuring system integrity. Conducted thorough troubleshooting and repairs for Windows 7, XP, and Vista operating systems, addressing software conflicts, driver issues, and system errors. Known for delivering exceptional customer service, promptly addressing technical inquiries, managing ticket processes, and ensuring timely and satisfactory resolutions for clients.

• Rebuilt and upgraded mismanaged IT infrastructure to enterprise standards.• Managed Office 365, optimizing licensing and user adoption, and established cost-saving partnerships with TechSoup.• Enhanced data center infrastructure for high availability, performance, and security.• Developed comprehensive disaster recovery plans with regular drills.• Served as primary Office 365 contact, providing expert support and staying updated on platform updates.

Skilled IT Professional with expertise in computer systems and technology highly skilled in diagnosing and repairing desktop and laptop computers. Proficient in resolving hardware and software issues to ensure optimal performance. Demonstrated expertise in virus removal, implementing effective strategies to eliminate malware and restore system integrity. Skilled in troubleshooting and repairing Windows 7, XP, and Vista operating systems, addressing software conflicts, driver issues, and system errors. Known for delivering exceptional customer service, providing technical assistance, ticket entering, and tracking to ensure timely and satisfactory resolutions.

Experienced Network Engineer with a strong background in managing network connectivity and providing technical support within data center environments. Skilled in troubleshooting and resolving network issues, ensuring optimal performance and seamless communication between sites, servers, and end-users. Proficient in leading projects, delegating tasks, and overseeing team members, including interns. Adept at configuring and implementing network protocols and solutions, such as VRRP, OSPF, and BGP, to support large-scale network installations and redesigns. Experienced in researching and recommending wireless vendors and solutions for expansive Wi-Fi networks. Proven ability to support and maintain IP networks, including routers, switches, and firewalls, while delivering exceptional service and support to end-users. Proficient in utilizing network monitoring tools and participating in on-call rotations to promptly address outages.

IT professional with a track record of leading and executing comprehensive upgrades and enhancements in data center environments. Skilled in designing and implementing network and server infrastructure improvements, managing project timelines, and ensuring successful completion. Adept at optimizing network performance by configuring Cisco switches and employing efficient programming and code. Experienced in network traffic monitoring, error diagnosis, and maintaining uninterrupted performance. Proficient in SAN infrastructure deployment, administration, and WAN monitoring. Known for developing cost-saving wireless network solutions and implementing robust client-server backup systems. Skilled in managing SQL database servers and evaluating network monitoring tools. Experienced in troubleshooting various WAN links and overseeing IT budgets. Proficient in designing and installing server and network racks, as well as carrying out successful server installations.

Results-driven Network Engineer with expertise in configuring and installing Cisco network infrastructure. Proficient in setting up Cisco PoE switches, including the Cisco 2950 model. Experienced in configuring and deploying blade servers operating on Cisco 6500 Series Routers to support Cisco Call Manager. Skilled in installing and configuring Cisco IP telephony systems, including Call Manager and IP phones. Adept at implementing IP-based security systems, integrating IP cameras and related software for comprehensive surveillance. Proficient in conducting fiber optic and Ethernet cable installations within network racks. Experienced in establishing and configuring Cisco fiber switches, connecting multi-mode and single-mode fiber across the network. Skilled in configuring Novel IPX/SPX on Cisco switches and routers. Known for troubleshooting and resolving issues within the Campus Area Network, particularly in cases of connection failures between main and remote racks.