Jacey Hooper Email & Phone Number

Dallas/Fort Worth Area

Role as Crew Relations Leader - Conduct employee relation investigations full time, maintain well organized notes, provide corrective action, coaching and feedback as needed.Offer coaching & feedback to salaried leaders, as well as drafting performance improvement plans & re-directives when necessary.Calmly and professionally walk employees through their reasons for termination and our processes.Act a business partner and provide advice for salaried leaders who have HR related concerns and questions.Travel to our cooperate offices to attend extensive training on fair work week laws in Philadelphia and New York City.Role as a Crew Relations Specialist - Sept. 2018 - May 2021Investigate all cash handling policy violations. Recover stolen funds whenever possible. Manage hotline database to ensure employee relations cases are delegated to the appropriate Crew Relations Leader in a timeline manner.Code all allegations in hotline correctly.Complete employee relations investigations as needed.Compile weekly, monthly and quarterly reporting on employee relation matters. Travel to Restaurants nationwide, as needed, to assist with fact finding interviews, and Restaurant cultural assessments. Maintain a working knowledge of all updated policies and procedures and ensure they are enforced by all. Review background screening process (received on average 20 background reports to review per day).Update matrix for background screening vendor.Manage background reporting and distribute the pre/final adverse action process to applicants. Complete unemployment claims and hearings for all 26 states. (During COVID I trained a team of 10 to assist with high levels of claims due per day, maintaining an almost 100% win rate)Manage the Crew Relations inbox and respond to emails 7 days a week.Coordinate Best Places to Work Surveys; winner 13 years in a row.Trained replacement/backfill on all Crew Relation Specialist tasks, due to promotion, and created a training manual.

Dallas, Texas

Work with the HR Director and Legal Team to monitor and manage employee relations and investigations Handle employee concerns and reply to all HR emails in a timely mannerAdminister access to company data bases and train new hires via webexAdminister background reports and drug screenings Manage all exit interviews and confidential employee surveys via survey monkeyComplete on-boarding paper work and administer new hire orientation at a corporate level Work with HR Director to modify employee handbook and update policesComplete unemployment claims, hearings and appeals for 20 statesComplete severance packages and communicate separation informationUpdate Home Health and Hospice job descriptionsConduct employee disciplinary action meetings with proper documentation Handle and resolve employee/staff complaints Write and communicate Pre-Adverse Action, Adverse-Action and Rescind lettersHandle service awards, anniversaries and corporate birthday'sAssist Benefits Administrator during open enrollment

Ensuring that all hearing deadlines are met and compliant with section 205.0125 of the unemployment lawAnalyze unemployment metrics and collect separation detailsInvestigate unemployment wage appeal requestsManage multiple claims on a daily basis with the Texas Workforce CommissionCompile all sensitive information pertinent to claim on secure database and dispose of properlyFirst branch to utilize the wage appeal program which will now be rolled out statewide99% success rate of winning appeals and helped save clients over one million dollars in unemployment costsUtilize databases; e-case, peoplesoft as well as Microsoft excel, outlook and word

Austin, Tx

Recruiter June 2015-April 2016Operations/HR Coordinator2009-2015Analyze and review payroll trends and metrics; report findings and action items in weekly meetingsComplete unemployment claims, worker's compensation claims and state unemployment hearingsResponsible for all W4s, I9 & e-verifies along with on-boarding paper work for 25 plus candidates weeklyComplete background checks, drug screenings and credit checks on candidates prior to placementAdminister payroll &benefits information and monitor payroll for 150 candidates weeklyResponsible for all candidate compliance, on-boarding and quarterly auditsCommunicate to internal colleagues and associate contract workers compliance, policy & guidelines and all HR related issuesMaintain and organize all office files for candidates, clients and vendorsManage vendor management systems such as Beeline, Fieldglass and PeoplesoftMaintain knowledge of all OSHA, ACA and labor lawsPlan and Coordinate office events and assist Regional VP in out of state zone meetingsTravel to multiple states within my zone to train new hires and ensure they are successful I had the opportunity to work in the Dallas, Nashville and Austin officesRecruiting Coordinator, set up interviews for myself and teammates; 20 weekly interviewsComplete face to face interviews with candidates, give advice on their resumes as well as job matchingCoach candidates prior to interivewing and debrief after interivewedSource candidates on linked in, monster, career builder and our internal online application systemResponsible for cold calling and building rapport

Dallas/Fort Worth Area

Manage a full desk; full cycle recruiting and business development Cold calling to find talent in the allied health industryBuild rapport and lasting relationships

Dallas/Fort Worth Area

Sell top four mattress brands in America and meet monthly sales goalsClassify customers and build rapport Learn the inner workings of all products and classify costumers to ensure the best selling technique and product is introduced and enforced Conduct secret phone calls to stores in my district to ensure proper phone etiquette is used and a closing strategy is made, report findings to district manager on a monthly basisSecret shop competitor stores to obtain competitive edge and learn their sales process; report findings to district manager on a monthly basis Train new hires on mattress/products

Dallas/Fort Worth Area

Full time seasonal internship at the North Park location

Bachelor’S Degree, Business Family And Consumer Sciences/Human Sciences

Activities and Societies: Phi Epsilon Omicron Honor Society, Fashion Merchandising Club, Human Sciences Ambassador, Student Work Study.

High School

Activities and Societies: VolleyBall, Basketball, Golf Team and PALS