Head Of Professional Services
Current
Jun 2021 - Present
AeroLeads people directory · profile
Jacqui Graham ☁ Email & Phone Number
Head of Professional Services at ReadyTech
at
ReadyTech
1 work email found
@myob.com
1 phone found area 139
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Professional Services at ReadyTech
Location
Greater Melbourne Area, Australia
Who is Jacqui Graham ☁? Overview
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Quick answer
Jacqui Graham ☁ is listed as Head of Professional Services at ReadyTech at ReadyTech, based in Greater Melbourne Area, Australia. AeroLeads shows a work email signal at myob.com, phone signal with area code 139, and a matched LinkedIn profile for Jacqui Graham ☁.
Jacqui Graham ☁ previously worked as Head of Professional Services at Readytech and Head of Channels at Employment Hero. Jacqui Graham ☁ holds Postgraduate Diploma (Ebusiness & Communication), Ebusiness, Communication, Management from Swinburne University Of Technology.
Company email context
Email format at ReadyTech
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{first}.{last}@myob.com
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Profile bio
About Jacqui Graham ☁
Passionate about leveraging technology to drive positive impact in both professional and personal spheres. Experienced in spearheading business transformations and cultivating high-performance teams, prioritising results, client satisfaction, and empowerment. Possesses diversified expertise across the software landscape, including payroll and workforce management, accounting solutions, and document management. Specialises in driving positive change within Professional Services and Consulting Operations, along with supporting sales teams' success by providing them with top-tier resources and assets. Committed to staying at the forefront of digital disruption, aiding industries in harnessing technology's benefits to maintain a competitive edge.
Listed skills include Business Process Improvement, Team Management, Management, Change Management, and 49 others.
Current workplace
Jacqui Graham ☁'s current company
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8 roles
Jacqui Graham ☁ work experience
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Head Of Channels
Designed a new Channel Partner Program to improve the scalability of product Sales- Branding- Program Structure- Onboarding Program - Account Management Planning- Training & Continual Education- Incentive Structure- Marketing & Event Plan- Budget & ReportingActively grew Reseller base by 150%Grew Channel Sales by 180%Developed strong relationships with both existing and new ResellersCoached and mentored Channel Program ManagerImproved brand exposure & relationships within the Accounting, Bookkeeping and Add-on Ecosystem
Nov 2018 - Jul 2019
Partner Success & Consulting Manager
Leading teams across Australia and New Zealand with the sole focus of driving the digital transformation of the Accounting Industry. Enabling Accountants to leverage the benefits of the cloud & addon (api) technology to automate lower value activities within their practices, resulting in improved efficiency and capacity to value add to SMEs via advisory type services.Establishment & Leadership of 6 teams including Pre Sales, Customer Success Management, SME Product /Online Migration Consultancy, Partner Success Specialists.Supporting a field and inside sales team of 150-200. Improving speed to competency, expediting the sales cycle, building client advocacy through highly reputable consultants.Playing a key role in MYOB’s strategic direction to win online flow, moving financial data from desktop environments to online platforms. Using a systematic approach, with a change management focus, building confidence in a traditionally change adverse industry.
Oct 2015 - Nov 2018
Client Enablement Manager
Leading teams in the responsibility of both the creation and delivery of innovative educational materials, with the purpose of educating SME clients in the use of the MYOB SME range of products. Utilizing an agile approach, focusing on stretching the possibilities of delivery methods to improve both engagement & utilization.The teams encompass a team of both Technical Writers and Instructional Designers, Training Consultants and Social Support Agents. Delivery methods range across eLearning, online support, instructional and conceptualized videos, In-product training, webinars, webcasts, social media & classroom training.KRAs include call centre call reduction, client product utilisation & retention, content access & engagement, feature utilisation, revenue & client satisfaction.
May 2013 - Oct 2015
Regional Client Operations Manager (Australia & New Zealand)
Management & Leadership of Consultants, Trainers & Customer Support staff across the Australia / New Zealand Region. Leading a highly skilled, driven and passionate team to deliver world class service to clients within the region. Servicing in excess of 150,000 system users with Training, Implementation/Installation & Consulting Services across the Construction, Infrastructure, Mining, Oil & Gas Industries.Management of day to day operations of teams across 7 offices within Australia & New ZealandMentoring, Coaching and Retention of Technical Consultants, Relationship Managers, Trainers, & Telephone Support TeamsP&L Responsibility (exceeding targets year on year)Operational Efficiency Improvement – 50% cost of service reduction achieved over first 2.5 yearsService / Customer Satisfaction measurement & continual improvement Product Lifecycle Management (Pre Sales, Implementation/Installation, Training, Maintenance)
Jun 2007 - Feb 2013
Business Manager - Service Management
Short term role of managing Service Delivery Team & Helpdesk (Managed Services)- Supporting team with service to Tier 1 clients- Mentoring - Service Implementation- Process improvement identification and implementation- KPI monitoring, reporting and management- Business cost center management & reporting
Dec 2006 - Jun 2007
Operations Manager - Corporate Brand Services - Asia Pacific & Usa
- Leadership of team of Consultants & Account Managers across several offices within Australia, New Zealand & USA.- Responsibility for P&L (excellent track record of over achievement)- Pre and post sales support to Sales Team- Service model management including repositioning- Clientele consisted of 80% of ASX top 100- Support to global team
Jun 2004 - Dec 2006
Customer Administration Manager
Staff recruitment / development / managementRisk reduction identification / reduction / managementProject managementWorkforce planningCall centre managementEfficiency identification & implementationManagement reporting
Feb 2002 - Jun 2004
2 education records
Jacqui Graham ☁ education
Postgraduate Diploma (Ebusiness & Communication), Ebusiness, Communication, Management
Swinburne University Of Technology
Bachelor Of Applied Science (Information Technology), It, Business
Rmit University
FAQ
Frequently asked questions about Jacqui Graham ☁
Quick answers generated from the profile data available on this page.
What company does Jacqui Graham ☁ work for?
Jacqui Graham ☁ works for ReadyTech.
What is Jacqui Graham ☁'s role at ReadyTech?
Jacqui Graham ☁ is listed as Head of Professional Services at ReadyTech at ReadyTech.
What is Jacqui Graham ☁'s email address?
AeroLeads has found 1 work email signal at @myob.com for Jacqui Graham ☁ at ReadyTech.
What is Jacqui Graham ☁'s phone number?
AeroLeads has found 1 phone signal(s) with area code 139 for Jacqui Graham ☁ at ReadyTech.
Where is Jacqui Graham ☁ based?
Jacqui Graham ☁ is based in Greater Melbourne Area, Australia while working with ReadyTech.
What companies has Jacqui Graham ☁ worked for?
Jacqui Graham ☁ has worked for Readytech, Employment Hero, Myob, Aconex, and Datacom Systems.
How can I contact Jacqui Graham ☁?
You can use AeroLeads to view verified contact signals for Jacqui Graham ☁ at ReadyTech, including work email, phone, and LinkedIn data when available.
What schools did Jacqui Graham ☁ attend?
Jacqui Graham ☁ holds Postgraduate Diploma (Ebusiness & Communication), Ebusiness, Communication, Management from Swinburne University Of Technology.
What skills is Jacqui Graham ☁ known for?
Jacqui Graham ☁ is listed with skills including Business Process Improvement, Team Management, Management, Change Management, Service Delivery, Team Leadership, Project Management, and Account Management.
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