Jacqui Graham ☁ work email
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Jacqui Graham ☁ personal email
Jacqui Graham ☁ phone numbers
Passionate about leveraging technology to drive positive impact in both professional and personal spheres. Experienced in spearheading business transformations and cultivating high-performance teams, prioritising results, client satisfaction, and empowerment. Possesses diversified expertise across the software landscape, including payroll and workforce management, accounting solutions, and document management. Specialises in driving positive change within Professional Services and Consulting Operations, along with supporting sales teams' success by providing them with top-tier resources and assets. Committed to staying at the forefront of digital disruption, aiding industries in harnessing technology's benefits to maintain a competitive edge.
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Head Of Professional ServicesReadytech Jun 2021 - PresentSydney, Nsw, Au -
Head Of ChannelsEmployment Hero Nov 2018 - Jul 2019Sydney, Nsw, AuDesigned a new Channel Partner Program to improve the scalability of product Sales- Branding- Program Structure- Onboarding Program - Account Management Planning- Training & Continual Education- Incentive Structure- Marketing & Event Plan- Budget & ReportingActively grew Reseller base by 150%Grew Channel Sales by 180%Developed strong relationships with both existing and new ResellersCoached and mentored Channel Program ManagerImproved brand exposure & relationships within the Accounting, Bookkeeping and Add-on Ecosystem -
Partner Success & Consulting ManagerMyob Oct 2015 - Nov 2018Cremorne, Victoria, AuLeading teams across Australia and New Zealand with the sole focus of driving the digital transformation of the Accounting Industry. Enabling Accountants to leverage the benefits of the cloud & addon (api) technology to automate lower value activities within their practices, resulting in improved efficiency and capacity to value add to SMEs via advisory type services.Establishment & Leadership of 6 teams including Pre Sales, Customer Success Management, SME Product /Online Migration Consultancy, Partner Success Specialists.Supporting a field and inside sales team of 150-200. Improving speed to competency, expediting the sales cycle, building client advocacy through highly reputable consultants.Playing a key role in MYOB’s strategic direction to win online flow, moving financial data from desktop environments to online platforms. Using a systematic approach, with a change management focus, building confidence in a traditionally change adverse industry. -
Client Enablement ManagerMyob May 2013 - Oct 2015Cremorne, Victoria, AuLeading teams in the responsibility of both the creation and delivery of innovative educational materials, with the purpose of educating SME clients in the use of the MYOB SME range of products. Utilizing an agile approach, focusing on stretching the possibilities of delivery methods to improve both engagement & utilization.The teams encompass a team of both Technical Writers and Instructional Designers, Training Consultants and Social Support Agents. Delivery methods range across eLearning, online support, instructional and conceptualized videos, In-product training, webinars, webcasts, social media & classroom training.KRAs include call centre call reduction, client product utilisation & retention, content access & engagement, feature utilisation, revenue & client satisfaction.
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Regional Client Operations Manager (Australia & New Zealand)Aconex Jun 2007 - Feb 2013Melbourne, AuManagement & Leadership of Consultants, Trainers & Customer Support staff across the Australia / New Zealand Region. Leading a highly skilled, driven and passionate team to deliver world class service to clients within the region. Servicing in excess of 150,000 system users with Training, Implementation/Installation & Consulting Services across the Construction, Infrastructure, Mining, Oil & Gas Industries.Management of day to day operations of teams across 7 offices within Australia & New ZealandMentoring, Coaching and Retention of Technical Consultants, Relationship Managers, Trainers, & Telephone Support TeamsP&L Responsibility (exceeding targets year on year)Operational Efficiency Improvement – 50% cost of service reduction achieved over first 2.5 yearsService / Customer Satisfaction measurement & continual improvement Product Lifecycle Management (Pre Sales, Implementation/Installation, Training, Maintenance) -
Business Manager - Service ManagementDatacom Systems Dec 2006 - Jun 2007Auckland, Auckland, NzShort term role of managing Service Delivery Team & Helpdesk (Managed Services)- Supporting team with service to Tier 1 clients- Mentoring - Service Implementation- Process improvement identification and implementation- KPI monitoring, reporting and management- Business cost center management & reporting -
Operations Manager - Corporate Brand Services - Asia Pacific & UsaMelbourne It Ltd Jun 2004 - Dec 2006Melbourne, Victoria, Au- Leadership of team of Consultants & Account Managers across several offices within Australia, New Zealand & USA.- Responsibility for P&L (excellent track record of over achievement)- Pre and post sales support to Sales Team- Service model management including repositioning- Clientele consisted of 80% of ASX top 100- Support to global team -
Customer Administration ManagerMelbourne It Ltd Feb 2002 - Jun 2004Melbourne, Victoria, AuStaff recruitment / development / managementRisk reduction identification / reduction / managementProject managementWorkforce planningCall centre managementEfficiency identification & implementationManagement reporting
Jacqui Graham ☁ Skills
Jacqui Graham ☁ Education Details
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Swinburne University Of TechnologyManagement -
Rmit UniversityBusiness
Frequently Asked Questions about Jacqui Graham ☁
What company does Jacqui Graham ☁ work for?
Jacqui Graham ☁ works for Readytech
What is Jacqui Graham ☁'s role at the current company?
Jacqui Graham ☁'s current role is Head of Professional Services at ReadyTech.
What is Jacqui Graham ☁'s email address?
Jacqui Graham ☁'s email address is ja****@****yob.com
What is Jacqui Graham ☁'s direct phone number?
Jacqui Graham ☁'s direct phone number is +61 3 9222*****
What schools did Jacqui Graham ☁ attend?
Jacqui Graham ☁ attended Swinburne University Of Technology, Rmit University.
What skills is Jacqui Graham ☁ known for?
Jacqui Graham ☁ has skills like Business Process Improvement, Team Management, Management, Change Management, Service Delivery, Team Leadership, Project Management, Account Management, Call Centers, Business Analysis, Saas, Team Building.
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