Jack Green Email & Phone Number

Recruited to own Technology and Product Development in support Nolodex's product launch and ongoing market adoption.• Launched new platform by migrating the existing user community off legacy tech stack.• Extended the platform from a single referral community to multiple referral communities.• Increased revenue by resolving problems with Nolodex’s use of the Stripe payment gateway.• Increased product delivery efficiency by addressing problems with Nolodex’s development and release processes.• Stabilized product delivery roadmap by building a more effective working relationship with Nolodex’s outsource technology provider.• Laid groundwork for product certifications (SOC-2) by aligning product feature set, dataset and internal practices.

Palo Alto, California, Us

Recruited to grow technology and product development in support NameCoach’s accelerated growth.• Reduced engineering cost by 20% in the first 60 days by properly sizing the development team.• Grew organic revenue, kept customer churn below 2% and supported ongoing investment by stabilizing NameCoach’s existing product and implementing standard development processes within first year.• Kept team churn below 1% by creating realistic product and technology goals and stabilizing the relationships with outsource development partners as the company and its products evolved.• Grew pandemic era revenue and customer base by leading the implementation of a new virtual event product.• Increased TAM by creating new product integrations for Salesforce, Outlook, Chrome / Gmail, Teams.• Doubled the rate of product definition by creating a product management group and introducing standard product management processes.• Reduced support response times 7x by creating a support engineering group and introducing standard support engineering tools and practices.• Shepherded NameCoach through its SOC-2 Type 2 certification by creating the IT InfoSec / DevOps groups, the InfoSec policy set and establishing vendor relationships.

New York, Ny, Us

Recruited to augment existing development staff.• Increased customer satisfaction by designing and implementing application features and enhancements to Medidata's medical research cost-optimization platform.• Reduced the cost of data acquisition processes by solving implementation short-comings and simplifying the Ruby on Rails back-end data acquisition systems.

Recruited to lead all software design, testing, deployment and administration with a focus on new product creation for growth.• Delivered the technical and product infrastructure used to collect and process millions of lines of POS data daily from over 650 retail operations.• Delivered API and Web application products used to disseminate business conclusions to manufacturer customers resulting in the acquisition of 4 of the largest 5 industry vendors as customers.• Led the creation of a Web application for consumers to check in-stock availability of inventory items at participating retailers leading to increased consumer level product awareness.• Simplified the account registration / management application dramatically accelerating the retailer onboarding process..• Created an integration API to allow supplier customers to offer real time inventory information on their Web sites resulting in increased engagement with vendor customers.

Boston, Massachusetts, Us

Recruited as a part of a team providing a new remote management product for Lookout customers in Japan.• Expanded customer reach to include call center agents by designing and implementing a Rails based API bridging multiple back-end services with a front-end Web application that provided remote device control.

Recruited to own the data integrations team and create special teams for new products to drive growth.• Led the team responsible for the ongoing development and maintenance of the primary data acquisition application, which processed tens of GB of incoming transaction data monthly, resulting stability was critical in providing downstream internal and external applications with a solid data source.• Successfully led the year-long development of the company's first collaborative Web 2.0 application, which provided quality management technology for a new supply chain segment in the food service industry, resulting in the retention of the lighthouse customer with a TCV of over $1M.• Led a post-merge technical and product analysis concluding with elimination of an entire product / development effort, resulting in $1.5M savings to the company, adjusted staff size and composition in accordance with this decision.• Addressed engineering process shortcomings by driving the adoption of standard build and test tools, including aspects of Agile development where appropriate, resulting in increased visibility and stability of feature development.• Trained and managed the company’s first offshore technology team resulting in increased product delivery throughput with decreased costs.• Mentored engineers, performed staff evaluations, adjusted compensation and staffing in accordance with performance against objectives resulting in under 1% turnover during my tenure.

Ba, Psychology

Computer Science