James Chamberlain Email & Phone Number

Auckland, New Zealand

My role at AA primarily involves Project Management for enhancing digital training resources, working with external providers and liaising with stakeholders to develop high quality induction support packages. In addition I provide coaching and support for managers across a wide network of service centres in developing and training their teams with a focus on Insurance and customer care.I also provide Internal LMS support to ensure Managers and team members can access and complete required learnings.

Auckland, New Zealand

Responsible for creating and implementing modulated training resources to support sales and training.Planned out training guidelines and an overview of the customer support journey.Provided training support and resources for staff to facilitate customer learning.Planned implemented and maintained a full Learning Management System via Rise Articulate for resource creation and learning engagement tracking.Resource support for external stakeholders.Responsible for collating software release notes to communicate to internal teams and customers.

Auckland, New Zealand

Training Facilitator for the outbound sales department of a business to business HR support service.Team leadership, Coaching, motivating and supporting new hires as they grow and develop in the role.Responsible for the delivery, updates and ongoing development of the initial induction training program.Worked closely with the leadership team to empower and inspire through effective coaching and mentoring.

Auckland, New Zealand

Dedicated training and coaching role for TSB on behalf of Tower. Delivered workshops for an Insurance quoting system and provided support to TSB branches across New Zealand.Designed and delivered workshop training for new and existing staff via a blended learning package of guided practical learning, video based demonstrations and Rise Articulate online modules.Traveled between TSB branches for 1:1 sales coaching and guidance through new software systems.Provided support to branch managers to enable their teams and acted as a troubleshooting point of contact during the initial roll outs of a new Insurance quoting system.Structured and implemented a coaching program to provide feedback and encourage stronger needs based sales conversations among the bank’s Insurance product consultants.Aided in Tower’s induction program, facilitating a 6 week class based training induction for new hires to the contact center.

Auckland, New Zealand

Site operation support, one to one coaching, class based training, providing advice to case managers on legislation and complex scenarios.

Auckland, New Zealand

Delivered a variety of workshop based facilitated training sessions across Auckland for a range of business needs. This included software updates, legislation changes, customer service and interview techniques, processes and procedures, and health and safety.

Assessing applications for financial assistance, providing support and referrals, people relations, budgeting advice, employment consulting and planning, liaising with third party service providers, assessment and decision making regarding disability and sensitive claims.

Training and supporting clients in searching and applying for new roles. Providing assistance and advice after jobs are obtained.

Initially working as a first line call center sales billing and technical support representative, went on to primarily assist new staff as they learnt the role and systems providing them with support and aiding in resolutions

Auckland

Technical support and customer service

Education record

Education record