MBA in Economic and Strategic Business Management with 8 years of experience in travel operations, including pre- and post-boarding, and extensive knowledge in managing emergencies at destinations, quotes, and reservations. Developed innovative solutions and optimized processes in various projects with global teams. Specialist in advanced reservation systems and agile methodologies such as Scrum and Lean Six Sigma, strategic project management, technological implementation, and fostering international relationships. Significant experience in training and developing teams, enhancing performance, and achieving organizational goals. Fluent in Portuguese and English, with intermediate knowledge of Spanish. Effective communicator with strong problem-solving skills.