Jaci Bates Email & Phone Number

Pennsylvania, United States

Greater Philadelphia Area

Hatboro, Pa

Built and grew boutique consulting firm from concept to full-scale operation. Advise and support small businesses on all information technology (IT), strategic planning and business improvement efforts. Establish strong working relationships with existing clients, actively follow leads, and capitalize on new business opportunities.• Perform business and market trend analysis for strategic planning purposes and to determine project scope. Identify areas in need of improvement and recommend appropriate solutions • Hire, train and lead project teams, define and assign project tasks, procure and administer resources, and develop full project lifecycle plans. • Consistently grow client revenue by developing and selling new software tools and ensuring the functionality of proprietary software and company websites.• Increased work efficiency and productivity by training and mentoring managers in human-computer interaction and dynamics.• Critically evaluated and innovatively responded to challenging and complex business problems.

Radnor, Pa

Worked on site to advise and support Comcast. Created test plans for product feature areas. Designed and implemented test cases to verify product functionalities, performance, security, and other requirements. Compiled, prepared and presented status metrics to senior management. Worked closely with and reported to the Manager of Total Quality Assurance (TQA). • Led Tru2Way (OpenCable Application Platform) set-top test development for video on demand (VOD) content.• Conceived of and implemented new automated resource allocation, enabling senior management to interpret and leverage complex statistical analysis to drive business planning. Reduced data collection time by six hours and manipulation to 10 minutes, saving the Director ~four hours per week.• Streamlined and enhanced communications across multiple test groups by creating new team wiki site.• Improved forecasting accuracy to 90% by pioneering new test methodologies and partnering closely with developers and program managers to develop suitable solutions and communicate testing status. • Successfully achieved Six Sigma Yellow Belt. Worked with teams worldwide.

Horsham, Pa

Led numerous project lifecycles from conception to completion. Planned and tracked all test development activities and associated deliverables to ensure timely and accurate project execution. Researched, documented and organized technical information for new feature specifications and compiled and dispatched product software to test teams worldwide. Provided leadership and mentoring to co-ops and contractors. • Increased test efficiency 80% by streamlining test cases, strategies, plans, and technical documentation for new and existing test suites• Led software test group on numerous process improvement and quality assurance projects, resulting in increased customer satisfaction.• Maximized, expedited, and maintained quality of test coverage and tracked, reviewed, and reported on the status of individual features as well as overall process performance to senior management.• Instrumental in saving thousands of dollars in annual costs by single-handedly developing innovative new tools to quickly summarize project status, simplify parsing of errors logs, and automate the collection and presentation of test metrics; one tool was subsequently adopted company-wide for use on all test projects.• Developed in-depth knowledge of test tools, test automation, test strategy, functional and performance testing, and test methodology.• Successfully automated process to define, measure, analyze, interpret, and status resources, achievements, and gaps, resulting in savings of one effort-year per product branch. • Partnered cross-functionally and with senior management to set standards, establish benchmarks, and implement best practices. Worked with development team to resolve and verify software fixes against intermediate development builds.

Richboro, Pa

Designed websites and developed content for BPS and clients. Tested proprietary software and added graphical and intuitive interface consideration to software programs. Researched and converted new clients, created effective promotional materials and marketing collateral, and contributed to strategic planning efforts.

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