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Jacqueline B is listed as Championing Operational Excellence & Team Development | Driving Technology Innovation & Client Success based in United States, United States, United States. AeroLeads shows a work email signal at greystonetech.com and a matched LinkedIn profile for Jacqueline B.
Jacqueline B previously worked as Manager of Shared Services at Greystone Technology and Customer Success Manager at Managed Solution. Jacqueline B holds Master Of Business Administration - Mba, It Management from Western Governors University.
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AeroLeads found 1 current-domain work email signal for Jacqueline B. Compare company email patterns before reaching out.
🚀 Experienced Service Delivery Manager | Championing Innovation, Excellence, and Strategic GrowthWith a decade of MSP service delivery experience and a robust track record in leadership roles, I excel in steering complex IT projects and service operations to surpass strategic objectives. My leadership journey is marked by a proactive commitment to cultivating strong team dynamics, enhancing service delivery frameworks, and driving significant operational improvements across diverse technical environments.🔍 Key Strengths:~Strategic Leadership: Expert in orchestrating service delivery teams, launching the first 24/7 international helpdesk, and introducing innovative technical roles to expand service capabilities and enhance customer experience.~Operational Excellence: Demonstrated ability to implement process automation, boost operational metrics, and refine service delivery systems to ensure top-tier performance and customer satisfaction.~Team Development: Skilled at mentoring robust teams, conducting performance coaching, and leading cross-functional projects that align with business needs and foster professional growth.~Client Relationship Management: Strong proficiency in establishing and nurturing lasting relationships with clients, leading to measurable improvements in customer satisfaction and partnership strength.🌟 Notable Achievements:~Successfully expanded a shared services team from 4 to 12 within six months, significantly enhancing service capacity and customer reach.~Developed and implemented a comprehensive onboarding guide and training programs that have been crucial in optimizing team performance and integration.💡 Innovative Mindset:My approach combines technical acumen with a strategic vision, fostering a culture of continuous improvement and innovation. I am committed to leveraging the latest technologies and methodologies to drive advancements and achieve operational excellence.🤝 Open to Networking:I am keen to connect with professionals who are passionate about IT Service Management, Customer Engagement, and Operational Strategy. Let’s explore synergies and push the boundaries of what's possible in the IT services sector!
Listed skills include Project Coordination, Connectwise, Microsoft Office, Customer Service, and 15 others.
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Denver, CO, US
+ Grew the Shared Services team from 4 to 12 members, initiated the company’s first 24/7 international helpdesk, and introduced new technical roles, enhancing service capabilities and customer experience.+ Developed a new hire onboarding guide and led cross-training for MIT engineers, boosting team utilization from 45% to 65% in two months.+ Implemented.
San Diego, California, US
+ Established and maintained strong relationships with clients and partners, leading strategic initiatives that enhanced MSP partner experiences and increased customer satisfaction by 5% within the first three months.+ Conducted quarterly reviews with MSP partners to evaluate and enhance performance, utilizing feedback to improve service delivery and.
San Ramon, CA, US
+ Efficiently managed the delegation of up to 60 daily tickets to a team of 20 engineers, considering the comprehensive project scope and impact on stakeholders, leading to enhanced service delivery and issue resolution.+ Actively participated in continuous process improvement initiatives, addressing issues promptly and implementing solutions that.
San Francisco, California, US
+ Spearheaded new dispatching processes and communication strategies, became voted Employee of the Month within 90 days, and achieved a 90% customer satisfaction rating in 2018 by ensuring 100% of tickets were documented.+ Developed and launched the company’s first customer satisfaction survey, significantly enhancing process evaluation while managing.
Oakland, California, US
+ Streamlined the dispatch process by creating and implementing a comprehensive manual, managing 200 tickets daily and scheduling ticket requests for 20 engineers, enhancing operational efficiency.+ Drastically reduced ticket response times from several hours to just three minutes, optimizing customer service and ensuring prompt resolution of issues for.
Portland, Oregon, US
+ Authored the company's first employee manual and refined onboarding processes, significantly improving the training framework by leveraging the expertise of existing staff to instill best practices among new hires.+ Ensured strict adherence to service level agreements, contributing to developing a loyal client base and enhancing customer satisfaction.
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Jacqueline B is listed as Championing Operational Excellence & Team Development | Driving Technology Innovation & Client Success.
AeroLeads has found 1 work email signal at @greystonetech.com for Jacqueline B.
Jacqueline B is based in United States, United States, United States.
Jacqueline B has worked for Greystone Technology, Managed Solution, Parachute Technology, Langtech, and Xantrion.
You can use AeroLeads to view verified contact signals for Jacqueline B, including work email, phone, and LinkedIn data when available.
Jacqueline B holds Master Of Business Administration - Mba, It Management from Western Governors University.
Jacqueline B is listed with skills including Project Coordination, Connectwise, Microsoft Office, Customer Service, Multi Line Phone, Customer Satisfaction Research, Task Management, and Operations Management.
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