Jacie Anderson Email and Phone Number

- Minimized the time spent on client implementations by designing an end-to-end client launch process and supporting project plan templates that included critical tasks, dependencies and automations. - Accelerated channel partner onboarding from one to ten year over year resulting in increased revenue through implementation fees and subscriptions.- Increased knowledge of the implementation processes, while reducing the need for synchronous cross team meetings by implementing a comprehensive document index that included readily available templates, guides and training materials used to lead client conversations.- Increased transparency to key stakeholders around project progress by initiating and facilitating a weekly session to evaluate account metrics and review custom dashboards which drove internal accountability across project participants.

- Increased product knowledge for both internal and external teams by developing release notes, product specification, implementation guidelines and training materials. - Published feature announcements and instructional guides for end users to reference without having to log out of the platform, and added navigational trackers to better understand how users interacted with product functionality as it was released. - Support user adoption visibility by developing dashboards that reflect product usage, and participated heavily in user adoption sessions by helping bridge the gap between the needs/ expectations of customers and the features/ capabilities of our products.- Partnered with the customer onboarding team by creating system configuration and data gathering templates and continuously evaluating the launch process for correctable gaps and cycle time savings.

- Led requirements gathering and evaluations of existing business processes and procedures across the organization to prepare RFP materials and participated with the steering committee that qualifies vendors to implement a highly customized COTS solution. - Developed testing plans and a traceability matrix to validate each process and configurations within the developed application satisfied requirements as defined within the contract. - Represented the department to collaborate with change management to develop product documentation, training materials, and end user training/scheduling to account for a rollout to over 4500 users across 12 departments.- Streamlined retrieval of archived records dating back 30 years electronically by facilitating JAD sessions to implement a new application.

- Provided support to software development teams while adhering to sprint cycles in an Agile/SCRUM environment by defining requirements, developing workflow diagrams and designing wireframes that captured the user’s needs while adhering to business policies.- Managed all system configuration activities across numerous environments, validated the delivered functionality met business requirements through system and user acceptance testing, and designed training documentation for end users to reference post roll-out.

- Evaluated project scope and recommended construction software applications to stakeholders to develop a competitive advantage and promote overall project delivery and deployment services during bid selection.- Support project initiation and kick off by standing up internal SharePoint sites, establishing support portal/ help desk, configuring construction software applications and training internal teams.

- Coordinate with internal stakeholders and external development teams across various projects ensuring functional requirements were defined, tested and delivered according to release timeline while simultaneously creating Requests for Information and monitoring/ escalating Construction Impact Notifications across multiple teams.