Jaci Gladden

Jaci Gladden Email and Phone Number

Accomplished | CSM | Agilist | IT Project Manager | Product Owner | Business Analyst | Systems and Application Development @ Tata Consultancy Services
Jaci Gladden's Location
Buffalo, Minnesota, United States, United States
Jaci Gladden's Contact Details
About Jaci Gladden

> Ability to communicate technical matters in laymen’s terms to gain consensus from diverse participants> Ability to drive results when managing multi-departmental teams through leadership and coaching> Competency in Agile, Safe Agile, Scrum Master, PMLC and SDLC processes> Ability to act as communication conduit between multiple business teams including Product Owners, IT network and development, operations, executive management, and partners to create cohesive business requirements.> Outstanding skills in problem identification and resolution> Ability to proactively identify business needs and process change needed to fulfill project > Proven ability to prioritize and manage multiple projects simultaneouslySpecialties: System Implementation | PMLC and SDLC processes | Effective Communication including project stakeholders, business, technical and executive | Team Building | Training | Multi-department project management | Process Development and Implementation | Budget Management | Start - Ups | Procedure Development | Effective Client Relationship Management | CRM | SQL Knowledge | HTML | Project Management Application Development | Workflow Documentation | VISIO | SharePoint | Microsoft Project | PowerPoint | Business and Technical Requirement Discovery | Business and Technical Requirement Documentation | Test Plans | Test Scenario Documentation | Application Development Testing | Vendor Relationship Management | Strategic Planning | Report Analysis | Issue Identification | Issue Resolution | Cost Management | Multi Project Management | Business Analyst | Status Meetings | Presentations | Risk Management | Hosted Dialer | Cloud Based Applications | Data Warehouse | Relational Databases | JIRA | Confluence | Smartsheet | Teams

Jaci Gladden's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Accomplished | CSM | Agilist | IT Project Manager | Product Owner | Business Analyst | Systems and Application Development
Jaci Gladden Work Experience Details
  • Tata Consultancy Services
    Project Manager Scrum Master
    Tata Consultancy Services Jan 2023 - Present
    Mumbai, Maharashtra, In
    Certified Scrum MasterCertified SAFe AgilistCertified SAFe Product Owner / Product Manager
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  • Mckesson Technologies Inc.
    It Project Manager / Scrum Master
    Mckesson Technologies Inc. Jul 2013 - Present
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  • Integrity Solution Services, Inc.
    Project Manager Technology And Application Developement
    Integrity Solution Services, Inc. Dec 2009 - Jun 2013
    • Managed programs and projects involving all new technology and applications including CRMs and collections application for enterprise system to be used by business users from all departments.• Involved in tracking and problem solving issues surrounding applications, systems, reporting and client data transfers.• Documented business and technical requirements to include use cases, SOPs, data mappings, reporting across multi departmental teams
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  • Project Manager | Business Analyst
    System Implementation | Application Development | Client And Vendor Management
    Project Manager | Business Analyst Jan 2006 - Dec 2009
    ThreeWire Project Manager | Client Management Clinical and Health Care• Managed client onboarding• Managed projects involving development and implementation of new applications and softwarePEB/XLDent Manager Distribution Channel | Healthcare Systems and Software Implementation• Managed onboarding of new distributers including training of technicians and trainers• Managed projects for implementation of software for clients• Developed SOPs and workflows for new departmentIndependent Contractor Project Manager | Business and Operations Start Up and Implementation• Manage start-up of new division and small business companies• Analyze and provide necessary systems, processes and applications needed• Manage documentation including needed technical documents, use cases, SOP and processes• Manage Programs with multiple project plans for successful implementation
  • Aci Telecentrics
    Project Manager - Implementation
    Aci Telecentrics Sep 1997 - Dec 2005
    * Identified processes to increase new department/division efficiencies.* Gathered program specifications and documented implementation specifications for internal departments.* Designed and implemented project plan to meet customer expectations, budget and timeline.* Identified potential issues and provide avenues of resolution prior to development and implementation.* Provided time and cost estimates to client.* Managed cross-departmental team to include IS, IT, Call Center and Account Management personnel.* Communicated milestones, potential issues and resolutions to internal Executives and clients.* Managed testing and validation all pieces of the project to ensure accuracy of all programming, data, and reports.* Simultaneous single point of contact for 5 largest clients* Project managed client requirement definition, code development and implementation for all new programs as well as ongoing requirement changes* Monitored and ensured that all client performance requirements were met for call center metrics, data, report deliverables and overall customer service* Traveled to internal and client sites for relationship building and issue resolution* Defined workforce management requirements needed to meet hours and client defined service levels* Responsible for ongoing client growth through solution driven customer service and understanding customer business goals and opportunities outside of current programs.

Jaci Gladden Skills

Training Project Management Crm Call Center Requirements Analysis Program Management Software Documentation Management Process Improvement Process Flow Documentation User Documentation Manage Client Relationships Sharepoint Cognos Vendor Relationships Strategic Planning

Jaci Gladden Education Details

  • Normandale Community College
    Normandale Community College
  • The University Of Toledo
    The University Of Toledo
  • Normandale Community College
    Normandale Community College
    Business
  • Normandale Community College
    Normandale Community College
    Business
  • The University Of Toledo
    The University Of Toledo

Frequently Asked Questions about Jaci Gladden

What company does Jaci Gladden work for?

Jaci Gladden works for Tata Consultancy Services

What is Jaci Gladden's role at the current company?

Jaci Gladden's current role is Accomplished | CSM | Agilist | IT Project Manager | Product Owner | Business Analyst | Systems and Application Development.

What is Jaci Gladden's email address?

Jaci Gladden's email address is ja****@****ail.com

What is Jaci Gladden's direct phone number?

Jaci Gladden's direct phone number is +176368*****

What schools did Jaci Gladden attend?

Jaci Gladden attended Normandale Community College, The University Of Toledo, Normandale Community College, Normandale Community College, The University Of Toledo.

What are some of Jaci Gladden's interests?

Jaci Gladden has interest in Fitness, Continuing Education, Volunteering, Outdoor Sports.

What skills is Jaci Gladden known for?

Jaci Gladden has skills like Training, Project Management, Crm, Call Center, Requirements Analysis, Program Management, Software Documentation, Management, Process Improvement, Process Flow Documentation, User Documentation, Manage Client Relationships.

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