Jaclyn Knight Email & Phone Number

Riverview, Florida

• Designed, maintained and launched a WordPress based learning management system (LMS) for 600+ users
• Designed interactive training modules for proprietary technology as well as general technology topics such as SharePoint, SalesForce.com and email security/anti-phishing
• Managed purchased SCORM content housed on LMS
• Created technical documentation for all company technology, both proprietary and non-proprietary
• Created communication plan for all IT system rollouts, new functionality and general IT visibility

• SalesForce.com Administratoro Worked directly with business and C-Level leadership to identify business process opportunities and gapso Created and documented new business processes and procedures utilizing.
• Business Analyst o Gathered and documented business requirements for the development of system functionalityo Performed QA testing throughout the development process
• SharePoint Administratoro Designed Sharepoint.com site to house business documentation
• Managed the rollout and training of new system functionality and technology

• Sales Force Administrator, responsible for identifying and correcting process/procedure issues and increasing user adoption
• Trained the entire company on new system and technology rollouts of systems such as CRM & Transportation management system
• Increased visibility throughout company by creating and implementing a SharePoint intranet site
• Established relationships with C level executives that resulted in long term client relationships
• Worked with executives to find services that best meet their companies needs
• Created and maintained a Microsoft Access Database to track Client data

• Generated over one million dollars in new sales annually
• Successfully completed Dale Carnegie advanced sales training
• Created a sales process that resulted in improved performance throughout entire sales department
• Managed daily needs of clients throughout the entire sales and move process
• Maintained corporate accounts that generated large number of sales annually

• Received "Manager's Choice" and "Heart of the Neighborhood" awards for successfully undertaking multiple roles in department and commitment to associate development
• Produced top sales numbers in the department and was the first associate to achieve 5,000 sales
• Created multiple training documents that and resulted in increased sales
• Trained new associates to effectively use the company's sales process
• Increased department's quality assurance scores from 82% to 98% through effective coaching and training
• Increased morale and sales numbers through implementation of departmental contests

Associates, Business/ Sociology

Activities and Societies: Phi Theta Kappa National Deans List Society of Leadership and Success

Real Estate License, Real Estate