Jacinta Alexander Email & Phone Number

Cantonment, Fl, Us

Pensacola, Florida, United States

• Develop soft skills, call finesse and member engagement techniques/verbiage for team members• Represent Navy Federal with a positive and professional demeanor while contributing to a performance-based, sharing, team-oriented workplace• Evaluate and provide individualized feedback to team members; share results with supervisors and trainers, as needed• Support newly hired team members in post training by providing side-by-side mentoring• Ensure team member has knowledge and skills in advanced call best practices and conflict resolution techniques• Provide advanced assistance and lead direction on complex/unique or unusual loan scenarios• Lead training for team members and/or peers on functional processes and procedures• Coordinate up-to-date information sharing between mortgage trainers and new employees regarding loan program changes, automated system changes, underwriting and documentation, etc.• Ensure team members are aware of and utilize the most recent policy/procedure updates and related resources• Analyze changes in policies, procedures, and products; determine the impact on the functions of the section• Support projects and initiatives within the business unit and/or across the organization• Provide input to supervisor on team member performance appraisals• Perform other duties as assigned

Pensacola, Florida, United States

• Develop soft skills, call finesse and member engagement techniques/verbiage for team members• Represent Navy Federal with a positive and professional demeanor while contributing to a performance-based, sharing, team-oriented workplace• Evaluate and provide individualized feedback to team members; share results with supervisors and trainers, as needed• Support newly hired team members in post training by providing side-by-side mentoring• Ensure team member has knowledge and skills in advanced call best practices and conflict resolution techniques• Provide assistance and direction on complex/unique or unusual loan scenarios• Train team members and/or peers on functional processes and procedures• Coordinate up-to-date information sharing between mortgage trainers and new employees regarding loan program changes, automated system changes, underwriting and documentation, etc.• Ensure team members are aware of and utilize the most recent policy/procedure updates and related resources• Analyze changes in policies, procedures, and products; determine the impact on the functions of the section• Support projects and initiatives within the business unit and/or across the organization• Provide input on team member performance appraisals• Perform other duties as assigned

Pensacola, Florida, United States

Pensacola, Florida, United States

Pensacola, Florida, United States

SC Licensed Property & Casualty Producer for #1 Home/Auto/Life insurer in Myrtle Beach area.

Jacksonville, Florida, United States

Responsible for researching and analyzing billing inconsistencies/inaccuracies, handling partial payments and reviewing account changes.

Ketchikan, Alaska, United States

Responsible for inventory & pricing for fuel purchased/sold throughout southeast Alaska.

Hopewell, New Jersey, United States

Responsible for forecasting staffing needs for call centers post-Merrill Lynch/Bank of America merge. Provided weekly metrics to management.

Hopewell, New Jersey, United States

Responsible for oversight and managementof an internal search engine used by homeoffice and branch office locations.

Hopewell, New Jersey, United States

Provide high level customer service whileeducating and assisting branch offices viacall center with account maintenance,updating client profile information, anddocument processing support. Recipient of Excellence in ServiceAward, 2008.