Jacinta Bailey Email & Phone Number

Australia

Client Partnership Manager | Building Strong Client Relationships | Business Development & Strategic Growth

In addition to supporting the case management delivery of 10 Australia wide direct reports the addition to my role is also:- Ensure clients receive high quality services within SLAs- Review & if required update the referral process, assessment tracking and billing processes.- Analyse and report on operational and outcome findings address/resolve any.

• Ensure direct reports (8) meet all high quality case management expectations; service standards, QA and successful outcomes.
• Motivate and challenge my team to maintain engagement and commitment to the team, department and business goals.
• Develop, coach and engage team to contribute at a higher level by aligning their goals with the business leadership expectations and broader business goals
• Coaching and providing quality feedback on a regular basis, with particular attention to enhancing their performance and development; and effectively recognising them for their contributions.
• Conduct monthly QA reviews on a sample of staff and provide meaningful feedback within agreed guidelines.
• Where skill or performance gaps are identified, act promptly to address and provide guidance and coaching to ensure team member is fully operational; including performance management through all stages to termination.

• Deliver effective case management to achieve Return to work outcomes. This will involve proactively co-ordinating a number of cases by liaising with both the employee and employer. Using your expertise and experience.
• Co-ordinate third party providers and will need to ensure that all stakeholders are actively involved and informed.
• Produce high quality reports and statistics on all activity for management informationwithin agreed timescales. This will require the consultant to be proficient with and utilise basic word processing and email and.
• Develop and maintain effective relationships with employers to reduce sickness absence in the workplace. Establishing an understanding of the clients needs and provide a quality service which produces good customer.
• Support claims managers in decision making by accepting referrals and assessing a clients needs in relation to vocational rehabilitation. Involving initial home or worksite assessments, liaison with all parties in.
• Support sales/distribution and our intermediaries by promoting our services and providing job retention, absence management and rehabilitation services within agreed guidelines to influence the successful acquisition.