Jacinta Delora Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

- Managed Client’s Development & Maintenance Projects.- Determine the activities and plan and develop timelines.- Did Testing (SIT & UAT) of the chatbot before Go Live.- Work with Product Development Team (internally and externally) to create streamline the delivery of business objectives. - Share Platform New Releases and Enhancements with internal & external Stakeholders.- Responsible on managing client delivery with proper coordination internally.- Handled and monitored Operational Issue escalation and reporting.- Bridged Client’s technical discussion & requirements with DevOps team.

Bandung, West Java, Indonesia

- Handled Brand's Digital Marketing campaign and bridged Brand's requests for rewards distribution.- Worked closely with DevOps team for campaign development and maintenance.- Prepared necessary documentation from Dialog Flow (Chatbot Copy, Push Message Templates) to Development Timeline.- Did System Integration Testing (SIT) and User Acceptance Testing (UAT) along with the testing script of the chatbot before Go Live.- Monitored chatbot and campaign performance during the campaign period.- Managed projects development and maintenance request using ClickUp.- Prepared Work In Progress (WIP) slides and presented campaign dashboard during weekly meetings.- Provided campaign analysis for campaign performance optimization based on previous campaign learnings.- Liaised with partners for projects collaboration along with Account Management team.

Jakarta, Indonesia

- Handled FMCG's Digital Marketing campaign through WhatsApp channel for various brands.- Raised WhatsApp Business API (WABA) request and liaised with technical team for setup (verified WABA - green tick).- Prepared necessary documentation from Project Charter, Dialog Flow (Chatbot Copy, Push Message Templates) to Development Timeline.- Did System Integration Testing (SIT) and User Acceptance Testing (UAT) along with the testing script of the chatbot before Go Live.- Monitored chatbot and campaign performance during the campaign period.- Managed projects development and maintenance request using JIRA.- Prepared Work In Progress (WIP) slides and presented campaign dashboard during weekly meetings.- Provided campaign final report documentation for overall campaign result and analysis- Maintained WABA registered phone numbers and helped the migration from prepaid to postpaid with Operators.- Managed Secure by Design implementation for ThirdParty Information Security Assessment (TIA) requested by Unilever (Organization & Application Environment).- Managed campaign data transfer from internal database to Unilever's GIGYA.- Updated daily project updates on Atlassian Confluence.- Consolidated projects documentations on Company's OneDrive.

Bandung Area, West Java, Indonesia

- Handled Singapore's Government Projects.- Managed overall Agency’s maintenance services from handling issues (Bug, Incident), Service Request (SR), Inquiry, Change Request (CR - enhancement & development from scratch).- Logged reported issues using JIRA in respective Agency's project spaces.- Did black-box testing for issues reported and Change Requests.- Created Monthly and Weekly Reports for the Agencies - Provided documentation for development CR from Requirement Specification Document (RSD), Functional Specification Document, Technical Specification Document (TSD), Deployment Steps, Test Case and User Guide.- Maintained communication from R&D Branch (Bandung Office) to Headquarter (Singapore Office)- Assigned to maintain the development process and be a point of contact for Singapore Side (Project Managers, Project Executives and Developers).- Assigned with functional load of Development Project Monitoring for ongoing development projects, boarding the new project’s timelines, following up progress to respective Project Executives, reporting project statuses to Directors, giving advise or solution in handling their projects.- Handled our first Indonesia project and assigned to maintain and monitor development of requested web and mobile applications. - Monitored Staging and Production deployment to ensure the deployment was successful and all functionalities are working as expected.

Bandung Area, West Java, Indonesia

- Developed and enhanced Mobile Collection and Customer On Boarding (COB) applications for our clients. - Did System Integration Testing (SIT) and User Acceptance Test (UAT) onsite along with users. - Deployed the applications to UAT and Production environment. - Provided necessary documentation from Functional Design Specification (FSD), Technical Specification Document (TSD), Test Case and User Guide.