• Visit each branch to do spot-check on how they manage the school.• Check each book to see if there is marking error, not complete and if there is pages not marked.• Check all the management files in the office if it is up to date.• Check each corners of the school if there are any defects.• Observe teacher while they are teaching.• Speak to each Supervisors or Person in charge on how to manage the school better.• Create a check list for the teacher to follow on how to improve the school environment.• For each semester do a summary on which school and teacher is the best. • Conduct meeting with Director, Supervisors and Person in Charge on how to improve each school management and teaching methods.• Organize training for teachers.• Recording the training attendance for each teacher.• Each semester will combine all report and choose who is the best teacher and best school.• Sometimes not enough of teachers will help to assist to take over the class.

Have been certified to conduct Welcome to Citi Program & Service skill Basics for CitiPhone new hires. Took initiative to automate attendance records to ensure all data are captured up to date. Responsible to register all officers for GLMS online course and ensure they complete the course before the due date. Plan schedule for officers to attend briefings or refresher training. Ensure training room is booked for product / process training & refresher. Calculate man-hours for each product / process training & refresher & for each trainer. Prepare P-File for new hires batch by batch. Update Score Card for each new hires. Send graduation email to the platform and print certificate for new hires. Assess training needs for new & existing employees. Identify internal and external training programs to address competency gaps. Partner with internal stakeholders regarding employee training needs. Organize, develop or source training programs to meet specific training needs. Liaise with subject matter experts regarding instructional design. Develop training aids such as manuals and handbooks. Inform employees about training options. Map out training plans for individual employees. Present training programs using recognized training techniques and tools. Facilitate learning through a variety of delivery methods including classroom instruction, virtual training, on-the-job coaching. Design and apply assessment tools to measure training effectiveness. Track & report on training outcomes. Provide feedback to program participants and management. Evaluate and make recommendations on training material and methodology. Maintain employee training records. Handle logistics for training activities including venues and equipment. Establish and maintain relationships with external training suppliers. Coordinate off-site training activities for employees. Manage training budget. Manage and maintain in-house training facilities and equipment. Keep current on training design & methodology.

• Providing optimum service to Citibank Singapore (Credit Cards and Banking) customers through correspondence, and be accountable for resolving all customer’s inquiries promptly, efficiently and accurately within standard turnaround time. • Ensure all customers written inquiries, instruction, feedbacks received through Citibank Online and emails are responded within 24 hours. • Maintaining First Contact Resolutions by ensuring accurate processing and update of customers’ inquiries and instruction in system are done correctly and promptly as per bank compliance guidelines. • Assisting the team with Quality process improvement by reviewing reply from officers and provide feedback and suggestions. • Providing support to the new officers by being a mentor and on the job training.

• Answer inbound and outbound calls and provide information on hotel reservations. • Answer reservation through email and provide correct information on customer’s queries.• Ensure effective and timely follow-up as promised to customers.

• Customize insurance programs to suit individual clients.• Explain the features of various policies and call potential clients to expand their customer base.