As Operations Manager at HireGlobo, I play a pivotal role in driving operational efficiency and supporting the company's growth. My key responsibilities and achievements include:🔹 Payroll Management: Creating and implementing an end-to-end contractor payroll system, ensuring accurate and compliant payroll processing, which enhances efficiency and employee satisfaction.🔹 System Management: Optimizing various systems to enhance operational efficiency, leveraging technology to streamline processes and improve productivity.🔹 Process Optimization and Documentation: Streamlining workflows and developing transparent documentation, fostering improved collaboration and operational clarity within the team.🔹 Financial Management: Managing accounts receivable, assisting in financial planning and budgeting, and providing comprehensive financial support and reporting, contributing to the company's fiscal health and strategic decision-making.🔹 Marketing Strategy and Social Media Marketing: Developing and executing a robust marketing strategy, including creating and maintaining the company's social media presence, which significantly increases brand visibility and engagement.🔹 Website Development: Leading the project to create and launch HireGlobo's website, hireglobo.com, establishing a strong online presence and enhancing the company's digital footprint.In addition to these core responsibilities, I am successfully implementing the Entrepreneurial Operating System (EOS) Traction methodology, building internal processes from scratch and fostering a culture of accountability and alignment. This initiative drives sustained growth and enhances team performance.

Engaged as a freelance consultant during the early stages of a startup's establishment, where I played a vital role in facilitating the onboarding process for new contractors and clients. Led the initiation of payroll operations, overseeing successful execution. Established and optimized platforms for efficient payment processing and billing. Additionally, actively contributed to the planning and execution of the company's foundational initiatives, including assistance in shaping future plans related to vision, mission, and strategic objectives.

At Ontop, I managed payroll operations for contractors, driving a 10% increase in internal benefits through strategic enhancements. I streamlined employee payroll audit processes for the US and Colombia, ensuring compliance and efficiency. Leading the formalization and automation of compensation guidelines, I integrated payslip deployment, KPI monitoring, and a unified customer service framework, all meticulously aligned with OKRs.My proficiency across platforms like QuickBooks, Siigo, and the Ontop Platform ensured precise and efficient payroll management, contributing to the overall success and scalability of the company's operations.

Supervised and guided a team of three Analysts, aligning them with corporate goals.Handled global customer service escalations on tax and vendor services for current and former executives employees.Approved third-party payments and oversaw vendor activity for Latin America and the US.Managed the full activity of Deloitte for ExxonMobil, the biggest contract for Deloitte, ensuring seamless coordination and collaboration.Led continuous improvement initiatives for the payroll process and kept management engaged.

Led a team of one coordinator and four analysts in managing payroll cycles for four West Africa affiliates.Approved payroll SOX control reports and ensured their consistency.Provided guidance and handled difficult customer service inquiries.Engaged with auditors and management for external and internal audits.Served as coordinator on an affiliate divestment for Payroll and HR areas.Led Payroll outsourcing process aligned with corporate goals.

Coordinated activities for four in-house country payrolls.Ensured timely payments and supported the team on complex tasks.Tested SAP changes to adapt to policies and legislative requirements.Participated in Agile methodology for SAP maintenance.Collaborated as an auditor for Canada Payroll Accounting during Unit Internal Audit.

Responsible for payroll management for Cameroon, Chad, and Angola affiliates.Worked with local contacts and global teams to ensure end-to-end process completion.Provided customer service to active and former employees.

Supported capacity for US and Canada portfolios in SAP and Onbase systems.Conducted month-end and year-end activities.