Jacinta Smith, Mph Email & Phone Number

Works directly with business partners to plan, implement, and oversee ongoing operational execution of quality improvement projects and action plans to meet corporate business goals for Medicare, Medicaid, QHP, and Commercial product lines.Manages ongoing quality programs including Member Rewards & Incentives, Provider Quality Incentives, health disparity initiatives, and social determinants of health. Supports the execution of centrally developed and data-driven strategic plans.Provides subject matter expertise and support on all quality metrics to key stakeholders.Supports NCQA/CMS/HEDIS/CAHPS/HOS and other regulatory requirements that apply to quality programs. Works with the data team to conduct analysis and reporting as needed on initiatives designed to impact quality performance to provide insight to future projects.

Atlanta, Georgia

Managed the development and implementation of clinical health initiatives and care management programs administered by contracted commercial health insurance vendors. Collaborated internally with the clinical unit and external vendors to identify and address care gaps within the State Health Benefit Plan's (SHBP) member population.Collected and analyzed member data to monitor health outcomes and inform recommendations for program improvement. Tracked health metrics for 600,000 SHBP members and coordinated with external vendors to develop targeted solutions to increase member engagement.Copyedited, proofread, and revised member communications and SHBP official documents; Created program proposals and presentations for SHBP leadership on clinical and quality initiatives. Actively researched best practices and evidence-based models that support quality improvement strategies and innovative population health programming.

Atlanta, Georgia

Directly connected over 300 uninsured patients to community health and social services, resulting in improved access to primary care and community engagement. Collaborated with medical social workers to develop resources and create strategies around reducing avoidable emergency department utilization. Mobilized community partnerships and facilitated outreach to local health organizations whose missions aligned with the goals of the care coordination division. Created and maintained an internal database tracking patient encounters, types of support provided, demographic information, and program impact for reporting and quality improvement. Participated in monthly service projects at various non-profit organizations including Gateway Center, Habitat for Humanity, United Way of Greater Atlanta, and Open Hand Atlanta.

Washington, Dc

Managed grant operations and program administration for the Transforming Clinical Practice Initiative, led by the Centers for Medicare and Medicaid Services (CMS), designed to help clinicians achieve large-scale health transformation through comprehensive quality improvement strategies. Served as primary liaison for CMS Project Officers and spearheaded the completion of programmatic progress reports, federal finance reports, bi-weekly drawdowns, and non-competing continuation applications. Collaborated with multiple grant subcontractors to develop and coordinate program activities emphasizing patient and family engagement for a national network of healthcare professionals. Coordinated technical assistance, monthly webinars, and annual trainings for up to 700 health professionals and patient partners to support clinical sites in the adoption of best practices that accelerated their transition to Advanced Payment Models. Developed clear and engaging written communications including newsletters, website and social media content, PowerPoint presentations, training guides, and materials highlighting patient and family engagement in clinical practice.

Washington D.C. Metro Area

Developed and cultivated strategic partnerships with local youth and educational organizations, local businesses, and running clubs to strengthen program impact.Contributed to organizational policy development that streamlined on-boarding, screening, and data management for volunteers and mentors.Supported the operations team in coordinating and implementing 15 special events ranging from volunteer trainings to community events with up to 100 attendees.Managed development activities including fundraising and donor engagement, as well as implemented Blackbaud CRM software that improved overall organizational operations and increased annual revenue.Created content for monthly newsletters and volunteer training materials; Managed the organization's website and social media accounts.

Washington D.C. Metro Area

Planned and facilitated developmental screening tool trainings for clinicians and medical staff.Designed and administered pre- and post-surveys to assess personal attitude and knowledge of routine developmental screenings.Analyzed survey data using Statistical Package for Social Science (SPSS) software and prepared monthly reports summarizing common trends, programmatic gaps, and screening rates from 10 Unity community health centers.Developed and led an evaluation project assessing participation rates of D.C. Early Intervention programs at Unity Health Care; Recommended improvements to patient referral protocols, and increased staff awareness of community resources for pediatric patients with developmental delays.

Bachelor Of Science (B.S.), Biology

Master Of Public Health - Mph, Community-Oriented Primary Care

Master Of Public Health - Mph, Community-Oriented Primary Care