Jacinta Wiley Email & Phone Number

Jacksonville, Florida, United States

 Provide outstanding sales and customer service, achieving record levels of tenant satisfaction. Maintain 97% or better occupancy in apartment community totaling over 279 units. Prepared and executed lease documents and reports, met with tenants, and completed inspections, developing expertise in property management. Collected and posted monthly rents, fees, and deposits, improving record-keeping system to make lasting impact on company efficiency. Initiated significant… Show more  Provide outstanding sales and customer service, achieving record levels of tenant satisfaction. Maintain 97% or better occupancy in apartment community totaling over 279 units. Prepared and executed lease documents and reports, met with tenants, and completed inspections, developing expertise in property management. Collected and posted monthly rents, fees, and deposits, improving record-keeping system to make lasting impact on company efficiency. Initiated significant process improvements in collecting rent and ancillary fees from residents, including collections of delinquent accounts. Managed office supplies, created, tracked, and received orders, and maintained accurate records. Developed procedures to increase the productivity and efficiency of all operations of the property, including budgets, rent collection, payroll, monthly reports. Show less

Duluth, Georgia, United States

 Delivered exceptional property management services, including sales, customer service, lease agreements, inspections, posting rents and deposits, and maintaining accurate records. Managed six staff members, improving performance through responsive leadership and tailored coaching. Maintained community to brand standards, achieving 70% resident retention and high levels of tenant satisfaction. Developed effective, engaging website content and online marketing campaigns… Show more  Delivered exceptional property management services, including sales, customer service, lease agreements, inspections, posting rents and deposits, and maintaining accurate records. Managed six staff members, improving performance through responsive leadership and tailored coaching. Maintained community to brand standards, achieving 70% resident retention and high levels of tenant satisfaction. Developed effective, engaging website content and online marketing campaigns, increasing prospective tenant pipeline. Show less

Macon, Georgia, United States

 Provided apartment homes to over 300 prospective residents. Led 10-15 apartment tours weekly while processing applications and configuring lease agreements. Coordinated 10+ resident move-ins per month. Assisted current and future residents with excellent customer service.

 Created and nurtured strong public relations image and open communication between residents, opportunities, and management. Handled daily balancing reconciliations and deposits in amounts totaling up to $350k per month. Led touring, application processes, screening policies, configuring lease agreements, daily pipeline management, and maintenance and updating of residency and employee database. Demonstrated exceptional skills in negotiations for all leases and… Show more  Created and nurtured strong public relations image and open communication between residents, opportunities, and management. Handled daily balancing reconciliations and deposits in amounts totaling up to $350k per month. Led touring, application processes, screening policies, configuring lease agreements, daily pipeline management, and maintenance and updating of residency and employee database. Demonstrated exceptional skills in negotiations for all leases and renewals. Achieved superb resident satisfaction by providing excellent customer service to current and future residents. Cultivated current knowledge of all legal Management Contracts for Property and Federal Equal Housing Opportunity (EHO) requirements, along with City and State regulations. Analyzed and reported on monthly and quarterly business flow, rental payments, marketing, and employee workflow. Assisted in reporting claims for Workers Compensation for all on-the-job injuries. Show less