Leading a team of 15 high-performing Lending Managers across the Business and Home Lending Specialist Division in Westpac and Bank of Melbourne. The Lending Manager team supports the Relationship Managers and Business Development Managers across SME and Commercial Banking through driving business and home lending growth.Major accountabilities include:- Lead performance management, engagement initiatives & employee development throughout the team to ensure all are highly skilled, motivated and empowered to help our customers and achieve their personal development goals- Drive First Time Right and Time To Decision initiatives across the state to create a speedy and seamless customer experience whilst driving business and home lending growth- Encourage and demonstrate a continual performance improvement culture in the team- Facilitate collaboration with other internal business partners and stakeholders to ensure all needs of the customer are explored- Responsible for strong mortgage credit risk management disciplines and adherence to compliance requirements and external regulations in the state of Victoria.

Providing support and leading a high-performing team of Lending Specialists to support Business Banking Managers and Business Development Managers to deliver a seamless and exceptional service to customers in SME Industry.Major accountabilities include:- Oversee adherence to compliance requirements and external regulations- Lead performance management & employee development throughout the team to ensure all are skilled and empowered to help our customers. - Encourage and demonstrate a continual performance improvement culture in the team- Set high standards in service excellence - Ensure timely delivery of products and services - Build strong working relationships with internal partners - Sales effectiveness- Risk management Strong credit writing, financial analysis skills and business acumen.

Working closely with Relationship Directors to drive high quality deal originations and implement a tactical relationship management approach across portfolios.Using financial analysis to evaluate risk and help customers achieve their goals.Industry specialisations / expertise across the following: Independent School and Education SectorChildcare and Early Learning Centre SectorProfessional Services Sector including the Financial Planning, Accounting and Legal Sectors

Responsibilities:- People Performance Department Manager- Hiring, inductions and training – successfully developed and implemented training plans which are used in multiple stores.- Conduct ‘People Practice Audits’ in multiple stores to ensure strict legal guidelines are followed.- Crew rosters and scheduling – achieved all strict labour targets and developed a part-time tracker of salaries and penalty rates to reduce costs to the business.- Traineeship coaching in Certificate III in Retail- Mentored and progressed crew into managers, developed practise exams and training exercises to ensure they successfully passed the Shift Management Excellence Course.- Conduct crew performance reviews – introduced rewards and recognition programs.- Cash control procedures- Safety and security procedures- Coordinate crew outings and events i.e. Clean-up Australia Day- Conduct crew and management meetings- Food safety procedures- Manage and motivate crew members