Jacinta Maher Email & Phone Number

Melbourne, Victoria, Australia

As Customer Insights Advisor at MTIA I manage the market research programs associated with VIDA disruptions, providing insights and thought leadership across the industry.

Melbourne, Australia

On 1 July 2019, VicRoads and Public Transport Victoria came together with the Department of Transport to create a properly integrated transport department – in step with other global cities.The Department of Transport plans, builds and operates an integrated, sustainable and safe transport system for Australia’s fastest-growing state.As Senior Customer Insights Advisor at the Department of Transport, I’m responsible for managing Market Research programs that provide thought… Show more On 1 July 2019, VicRoads and Public Transport Victoria came together with the Department of Transport to create a properly integrated transport department – in step with other global cities.The Department of Transport plans, builds and operates an integrated, sustainable and safe transport system for Australia’s fastest-growing state.As Senior Customer Insights Advisor at the Department of Transport, I’m responsible for managing Market Research programs that provide thought leadership across the transport industry, influencing key decision making, giving the customer a voice, and delivering insight-led action against strategic objectives. Research programs include:• Online community• Tracking • Segmentation• Campaign evaluation• Communication testing• Digital UX research• Mystery shopping Show less

Melbourne, Australia

Public Transport Victoria (PTV) is focused on delivering a public transport network that Victorians, and visitors to Victoria, choose to use. PTV works with VicRoads, VicTrack and V/Line under Transport for Victoria. As Senior Insights Officer at PTV, I’m responsible for managing Market Research programs that provide thought leadership across the public transport industry, influencing key decision making and delivering insight-led action against strategic objectives. Research… Show more Public Transport Victoria (PTV) is focused on delivering a public transport network that Victorians, and visitors to Victoria, choose to use. PTV works with VicRoads, VicTrack and V/Line under Transport for Victoria. As Senior Insights Officer at PTV, I’m responsible for managing Market Research programs that provide thought leadership across the public transport industry, influencing key decision making and delivering insight-led action against strategic objectives. Research programs include:• Online community• Tracking • Segmentation• Campaign evaluation• Communication testing• Digital UX research• Mystery shopping Show less

Melbourne, Australia

Roy Morgan Research is Australia’s longest established marketing research company. They are the provider of the world’s most extensive single source survey, and produce comprehensive and applicable data used in analysing and predicting current and future trends. As an Account Director within the client services team, I led and managed a portfolio of retail and FMCG client accounts.My role involved conducting an array of tasks including: • Providing research and insights to key… Show more Roy Morgan Research is Australia’s longest established marketing research company. They are the provider of the world’s most extensive single source survey, and produce comprehensive and applicable data used in analysing and predicting current and future trends. As an Account Director within the client services team, I led and managed a portfolio of retail and FMCG client accounts.My role involved conducting an array of tasks including: • Providing research and insights to key personnel including consumer insights teams, digital marketing teams, product management and category teams• Presenting key findings to stakeholders• Conducting quantitative and qualitative research• Providing superior customer service• Costing research jobs• Project managing research projects • Managing relationships with key stakeholders across the business Show less

Melbourne, Australia

Liaising with clients within the retail banking sector on research objectives, methodology, and costs, while providing superior customer service, and maintaining client satisfaction.

Melbourne, Australia

Extracting and analysing data, and preparing tailored insight reports for clients to assist in key business decisions and developing marketing strategies.

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Bachelor Of Business, Marketing, Human Resource Management

Activities and Societies: Glenn College

Copywriting