Jacinta Cooper Email & Phone Number

Atlanta, Ga, Us

New York, New York, Us

• As Industry Principal, lead business development, client management, and project management for Affordable Housing corporate service market. • Manage direct reports, subject matter experts, and cross-functional teams to scope potential partnerships and successfully develop and implement partner solutions. • Complete Request for Proposal (RFP) bids and manage contract terms and negotiation for successful bids.• Manage implementation, upgrade, system optimization, and system selection projects within budget and timeline.• Develop strategies to expand the company's presence in the affordable housing market and identify potential business opportunities.• Identify potential partnership opportunities with affordable housing organizations and develop strategic relationships to expand business and increase market share.• Develop and maintain relationships with industry professionals, government officials, and regulatory agencies to stay informed of industry trends and changes in regulations.• Identify emerging trends and changes in the affordable housing industry and develop innovative solutions to address them.• Lead cross-functional teams in the development and implementation of affordable housing solutions.• Identify opportunities to improve and streamline internal processes and systems to increase efficiency and productivity.• Provide guidance and support to sales team in identifying and targeting potential clients in the affordable housing market.• Provide industry expertise and thought leadership and IT transformations recommendations for prospects, clients, and internal stakeholders.

New York, New York, Us

• As Senior Consultant, provided consulting and software implementation services to clients in Residential/Multi-family, Commercial, and Corporate real estate markets.• Conducted analyses of client business needs and assistance in developing specifications for software customization and systems integration.• Completed system design sessions, design, and build, including data conversion.• Managed system testing and rollout activities.• Delivered high-quality system training, customized to client business processes.• Applied extensive knowledge of real estate industry best practices, while serving as a consultant/advisor to the client.• Identified up-sell opportunities and helps clients understand the associated value propositions.• Mentored peers and project team members on industry, product, and consulting skills.• Implemented Yardi Voyager Plus products, including RENTCafé, RENTCafé CRM, and P2P/PAYScan.• Developed custom reports and functions for clients utilizing Yardi scripting & SQL and YSR & Global Correspondence.• Created approval workflows and notifications for Purchasing/PO, Accounts Payable/PAYscan, Maintenance and other modules.

Norcross, Ga, Us

• As Director, managed three Yardi functional areas, including implementation of new property setups, user training, and technical support.• Developed and executed on-site and virtual Yardi training user training at corporate and property levels.• Managed two Yardi Helpdesks, resolving technical and functional Yardi issues for users.• Created custom SQL reports and scripts that serve as setup, user, and support tools. • Assisted corporate Property Accountants with accounting related and monthly closeout/tie-out issues.• Tracked trends with helpdesk issues and provided system-wide solutions.• Led Yardi property onboardings and assisted with Yardi upgrades and enhancements and managed special projects that impacted functional areas.

Atlanta, Us

• As Implementation & Support Manager, served as Yardi Voyager Administrator, managing property setup for property acquisitions and dispositions, providing technical support, and conducting user training.• Assisted with RealPage OneSite implementations and conversions.• Worked with Property Accountants to perform monthly General Ledger tie-out and bank reconciliations and resolve accounting issues.• Audited property leasing workflow and monthly processing for all Yardi properties.• Integrated Yardi data with OneSite and Great Plains data into corporate data warehouse for executive and owner reports utilizing Microsoft SQL Server Management Studio.• Created custom corporate reports using SQL scripting and stored procedures & functions and Crystal Reports.• Managed and tracked Affordable Tax Credit and HUD 50059 functions, including compliance, certifications, and TRACS submissions.• Executed monthly corporate financial and operational trend reports using SQL and Crystal Reports.

Santa Barbara, Ca, Us

• For property management Software Company, provided training, implementation, and technical support to clients.• Served as Project Manager for client software implementations, conversions, and upgrades.• Worked with clients to implement the Affordable Housing module of Voyager software, including HUD 50059, Tax Credit, HOME, and Rural Development properties.• Utilized proprietary CRM software to manage client data and issue tracking.• Addressed all ASP related issues for the Citrix hosted client.• Resolved database issues using SQL.• Helped clients ensure Sarbanes-Oxley compliance.• Assisted clients with troubleshooting and resolving system related Accounting and leasing workflow issues.

San Francisco, California, Us

• Served as Workflow Coordinator, supervising team of wholesale lockbox associate while attending graduate school.• Processed accounts receivables sent to customer wholesale bank lockbox.

Professional counseling and coaching for individuals and couples. Specializing in pre-marital, marital, and relationship counseling; depression, anxiety, and anger management; and vocational counseling.

West Point, Ga, Us

Counseling intern for a small Christian college, providing personal and vocational counseling to traditional and non-traditional undergraduate students, including individuals and couples.

As an intern, provided integrative individual, family, and group therapy, utilizing interpersonal, cognitive, behavioral, spiritually integrative therapeutic techniques in outpatient setting.

Washington, District Of Columbia, Us

CONSULTING• Provided account management and training for lenders & vendors.• Developed QA testing & change control procedures for web-based products.• Managed vendor contracts. • Planned corporate events, including vendor conferences.PROJECT MANAGEMENT• Managed content for customer integration Website.• Served as Project Manager for customer migrations to new production environment.• Supervised releases of client systems integration guide. SYSTEMS INTEGRATION• Installed, demonstrated, and supported customer software.• Developed work flow processes and requirements for mortgage-related systems.• On Mortgage Bankers Association of America intra-industry task force (MISMO), developed standardized data mapping using EDI standards.FINANCIAL MANAGEMENT• Tracked monthly vendor integration revenue.• Managed invoices for vendor integration and technical sales support.• Confirmed daily Wall Street trades, received pool information from lenders, and processed ASAP trades.

Gb

Managed payroll, accounts payable, accounts receivables and general ledger functions.

Ma, Marriage And Family Therapy

Ms, Information Systems

Bba, Finance