Jacinth Stephen Email & Phone Number

Cigna Healthcare, Sunrise, FL 7/15 – Present: Implementation Manager/Account Installation/Sr. AdvisorEffectively responsible for managing the S. Florida and N. Florida (including load balance of other markets) book of business to support and embrace the outcome of key initiatives for Client Onboarding and Service. Responsible for overseeing timing and deliverables for the implementation process (Claim Ready, Call Ready, eligibility, ID cards, Structure, etc.) and partnering with the Sales during the Request for Proposal (RFP) process to fully understand the client's intent concerning benefit plans and administrative capabilities, leading implementation meetings with clients (utilizing standard agenda/notes/calendar template) and developing and presenting implementation materials to clients including matrix partner deliverables.

Sunrise, Florida, United States

Cigna DENTAL, Sunrise, FL 7/07 – 7/15: Dental/Vision Underwriting/Sr. UnderwriterEffectively responsible for managing the Los Angeles and Phoenix (including load balance of other markets) book of business to maximize profitability, membership growth, and retention through the utilization of expertise in benefit design, product knowledge, and technical underwriting, effectively managing my desk and work priorities and ensuring timely and accurate documentation of presales and renewals as well as updating underwriting models. Successfully passed the ASO Facets funding training class.

Bloomfield, Connecticut, United States

Cigna HEALTHCARE, Bloomfield, CT 5/05 – 7/07: Underwriting/Senior Account ManagerInteracting with underwriters and sales in coordinating with employer groups in resolving daily service issues. Serve as the single point of contact for the Sales organization aligned to the account. Expertise in product knowledge and process to enhance the consultative relationship w/ matrix partners, clients, and producers to drive growth and retention. Consistently meeting deadlines for both presales and renewals. Participation/involvement and SME/Advisor/Mentor in training delivery to new hires. Participate in project-related work as required. Represent Account Management function for system development as business liaison, including testing new systems to ensure accurate and efficient functionality while identifying impact to the Account Management.

Bloomfield, Connecticut, United States

Cigna HEALTHCARE, Bloomfield, CT 8/01 – 5/05: Revenue Management - Billing/Account Services Sr. Associate and Automation CDR/Access Engineer - Employer Services Providing billing/financial related support to new/migrated and/or existing accounts. Research problems and negotiating w/ internal/external customers, banks, TPA’s, and/or partners to resolve highly complex issues. Respond to customers' inquiries in a timely manner. Analyze, manage, reconcile, process, and/or balance customer’s accounts. Code and load data into CARBS (Cigna Accounts Receivables Billing System) and Rate Capture systems. Bill and/or collect outstanding/delinquent payments or issue payments. Negotiating w/ matrix partners to manage delinquent accounts, make contact w/ customers and follow delinquency process. Applying, and managing suspense. Support financial reserve setting process. Manage bill generation exception process. Audit accounts for compliance w/ legislation. Create, analyze and respond to standard and/or non-standard reports. Research, resolve and identifying trends and developing and implementing methods to improve results. Acting as Subject Matter Expert for technical billing issues. Participating in continuous quality improvements within our team. Coaching new staff and acting as a resource to others.Automation CDR/Access Engineer - Employer Services – Focusing on technical-related billing functions, including creating and maintaining the Automated Reconciliation Access Databases, and the Customer Driven Remittance (CDR) process. The client/TPA sends a monthly CDR file to CIGNA through the agreed upon transmission process. The file is then copied to a production environment, then entered into the CDR file tracking system. The reformatting process, specifically designed for the client/TPA file, is automatically triggered to perform the necessary data translation and restructuring to enable the CDR process and limit potential disjoints.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

CERTIFICATE AWARDED: BUSINESS SPECIALIST GRADUATION DATE 05/05/22 CERTIFICATE AWARDED: BUSINESS OPERATIONS GRADUATION DATE 05/05/22.

Associate Of Arts - Aa, Business Administration And Management, General, A

DEGREE AWARDED: ASSOCIATE IN ARTS HIGH HONORS GRADUATION DATE 05/06/21 GPA: 3.70 CREDIT HOURS: 60.00 PROG: (1010 ) AA AA-ASSOCIATE IN ART.

Ceritficate, Administrative Assistant And Secretarial Science, General, B

Diploma Of Education, Business Administration And Management, General, B