This position entails ensuring our clients have seamless interaction with ISP’s by handling escalations and working with an ISP to ensure our clients services remains uninterrupted. My Strengths lie in my drive, dedication, self-motivation, efficiency and overall commitment to customer service and always putting the needs of the client first.In addition, I am also responsible for the compiling of financial reporting in the Fixed and Mobile Space on a monthly basis for all our clients. My ability to interpret data and communicate to clients in a understandable manner reflects my overall commitment to my client’s needs. Having worked in the industry for 20+ years, I have a strong understanding of our clients pain points and through my data analytics I have highlighted many cost saving opportunities within our client interactions.

Supported Distribution and IT Systems Manager. Compile and Complete Business Requirements Specifications. Compile Test Cases aligned to Business requirements. Complete System Testing and ensuring user acceptance testing is completed. Liaise with Service Providers and 3rd Parties for implementation of projects and enhancements.

I am currently employed at One Nebula as a Telecoms Business Support Specialist / Analyst. During my time at Nebula I was assigned to Absa and was involved in the Enterprise Voice – IT Infrastructure Services Department from July 2009 to March 2014. During my time with Nebula I succeeded in receiving two awards, ie: Nebula Top Performer Nationally for Period 1st Mar – 31 May 2013 and the CEO Special Recognition Award for 2012

Original Build and Maintenance of Master Voice Site List.Handling Basic and Complex IMAC Requests. Spoc for All Service Request Escalations.Spoc for All BCM TestsSpoc for All BCM EvocationsMini PABX Upgrade Project. Planning and Project Management of Voice Technology Installations, which encompasses the following:o Ensuring that System and Cabling requirements are adhered to.o Ensuring that the correct infrastructure and technology is catered for.o Advising the End User on What Level of Technology is required.o Over seeing Installation and Final Commissioning of site.o Co-ordination between the End User and the Service ProviderSpoc for ALL Telkom Voice Requests, New Applications, Upgrades, Downgrades, Suspensions, Cancellations, Disputes, Billing Queries, Consolidations. Voice Request Applications and Tracking of InstallationsBranch Closures – Termination of ALL Telkom Infrastructure – Track for approx 3 - 4 Months, until Final Billing Cycle.SOH, Fault Project, The Resolution of SOH Faults, as it relates to the Voice Infrastructure.Implementation of New Helpline (Red Phone) in branches nationally.Notification of Site Closures to ALL Relevant Vendors, in order to maintain Site List and ensure minimal billing disputes. Verification of Information on Siemens Monthly SLA Schedule to ensure 100% Alignment to Master Site List. Savings and Consolidation, Identified and Actioned Telkom SavingProficient with Absa Systems: Oasis, Unicenter Service Desk and Service Now