-Effected a 5% reduction of payment marginal error by analyzing and reconciling customers’ deposits using Peachtree software.-Professionally prepared financial documents such as purchase orders and bank statements, verifying company expenses, bank deposits, and bank payments.-Processed payroll for 15+ employees by validating work hours and attendance of the employees.-Cooperated with senior leaders to create operating budgets and initiate financial planning.-Researching, resolving and reporting discrepancies where necessary, highlighting mistakes or potential fraud to senior management in a timely fashion.-Diligently complied with financial laws and regulations alongside in-house policies.

-Confirmed customers’ identities by performing due diligence on 1500 new customers daily, reviewing and verifying their KYC documentation, and making an analytical risk assessment based on information provided.-Investigated 50+ high-risk clients and reported where necessary, including politically exposed persons, and obtained all necessary documentation to complete their records.-Appropriately placed 1000+ customers on the right KYC level according to the information provided. -Ensured compliance with all Anti Money Laundering (AML) laws, regulations, guidelines, written procedures, and customer/transaction monitoring by maintaining contact with customers to continuously updated KYC records.-Thoroughly and succinctly documented the research and analysis related to the financial activity and related entities of Clients, for an audience that includes Management, Regulators, Internal Audit, Senior Managers, and Internal Compliance.-Ensured completeness by periodically reviewing KYC records which include; verifying that due diligence has been performed and that Company Background Check (CBC) standards are complied with; also that the files and risk assessments are current and up to date.

-Increased brand promotion by processing and managing 20+ inbound customer calls and 50 email inquiries daily with consistent customer service across multiple channels and providing information on business services.-Increased customer retention by 5% through building customer rapport by providing friendly, genuine service, and clarifying the customer's complaint. -Identified and assessed customers' needs to achieve satisfaction by determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.-Maintained excellent working relations with numerous external clients, by providing timely quotes and shipping information.-Recommended potential products and services to management by collecting customer information and analyzing customer needs.-Generated 4+ weekly sales lead and contributed to team effort by surpassing the daily quota of 50 calls through building sustainable relationships of trust through open and interactive communication.