Xiaoxin Chen

Xiaoxin Chen Email and Phone Number

Customer Service Specialist @ Mastercard
Camperdown, NSW, AU
Xiaoxin Chen's Location
Camperdown, New South Wales, Australia, Australia
About Xiaoxin Chen

I'm passionate about creating innovative, user-centered designs that enhance digital interactions and solve real-world problems. With a keen eye for detail and a drive to push the boundaries, I am committed to making a meaningful impact through thoughtful design. I'm excited to bring my skills and creativity to forward-thinking projects that challenge and inspire me.

Xiaoxin Chen's Current Company Details
Mastercard

Mastercard

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Customer Service Specialist
Camperdown, NSW, AU
Website:
mastercard.com
Employees:
42669
Xiaoxin Chen Work Experience Details
  • Mastercard
    Customer Service Specialist
    Mastercard
    Camperdown, Nsw, Au
  • Spoketree Ai Pty Ltd
    Ui/Ux Designer
    Spoketree Ai Pty Ltd Apr 2024 - Present
    澳洲 New South Wales 悉尼
    · Solely redesigned the B2B property appraisal platform, updating over 50 screens across 12 functional interfaces, which significantly enhanced usability and visual appeal.· Created a comprehensive library of styles and components that brought consistency and a unified look to the web platform, streamlining the design process and maintenance.· Collaborated directly with the CTO to refine designs based on customer feedback, successfully integrating these improvements into React for more dynamic and responsive web applications.
  • Allencarsales
    Web Designer & Admin
    Allencarsales Feb 2024 - Present
    澳洲 New South Wales 悉尼
    · Developed a user-friendly website with clear navigation and advanced filters, increasing site visits by 24%.· Implemented a 'Let's Chat' feature that boosted customer contact clicks by 38%, enhancing real-time communication.· Collaborated with sales and marketing teams to refine website features based on user feedback, aligning them with business goals and improving customer engagement.
  • Cogniss
    Product Designer (Ux/Ui)
    Cogniss Sep 2023 - Dec 2023
    澳洲 New South Wales 悉尼
    · Improved UX for web, mobile, and Creator platforms, focusing on usability and interface enhancements informed by customer feedback.· Contributed to the design of payment and subscription feature, involving research, task flows, wireframes, app flows, and hi-fi prototypes.· Adapted designs to align with user needs and trends, collaborating closely with development and QA teams to boost user satisfaction and performance.

Xiaoxin Chen Education Details

Frequently Asked Questions about Xiaoxin Chen

What company does Xiaoxin Chen work for?

Xiaoxin Chen works for Mastercard

What is Xiaoxin Chen's role at the current company?

Xiaoxin Chen's current role is Customer Service Specialist.

What schools did Xiaoxin Chen attend?

Xiaoxin Chen attended University Of Sydney.

Who are Xiaoxin Chen's colleagues?

Xiaoxin Chen's colleagues are Anna Le, Gaurav Joshi, Sakshi Balnath Bankar, Carlos Barbier, Ben Ernst, Riccardo Mosca, Avinash Haryan.

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