Jaclyn Thorne Email & Phone Number

Expy is a customer focussed professional services consultancy focused designing exceptional customer experiences to meet the needs of customers today and tomorrow, training staff in delivering upon the promise and embedding a culture of change in organisations to achieve their Cx goals.Customers engage with businesses in many ways. They form opinions based on the quality of their experiences - be it with the brand, the organisation's online presence, in-store experience or how staff treat them. Collectively, this is called a customers experience (cx) and we believe it is the combination of these experiences that ultimately guide consumer decision-making and can mean the difference between winning and retaining customers, versus losing the customer to a competitor.We believe that exceptional businesses should strive to achieve exceptional levels of customer satisfaction across ALL performance areas and that inconsistency is counterproductive. For example, the benefits of a great online experience are ultimately diminished by a poor in-store experience.With a team of highly experienced , customer focussed professionals, Expy works with organisations and Government agencies to elevate their overall Cx to exceptional levels, achieving consistency across all performance areas, allowing them to deliver upon their promise to their customers/ users/ members.

259 Glen Osmond Road, Frewville 5063

Founded in Adelaide in 1976, McGregor Tan Research (MTR) is one of Australia’s most well established full service social and market research agencies. It remains the premier marketing and social research organisation in South Australia with its head office in Adelaide. Furthermore the company has a satellite office in the Northern Territory and a long history of relationships and client liaison in all capital cities maintaining staff in all States and Territories to service this national demand.McGregor Tan is a dynamic research and marketing company which combines the latest trends in technology with over 40 years of history and tried and tested best practice models. Our team comprises a wealth of knowledge from industry professionals, well respected research consultants, economists, data analysts and quality assurers. In addition to being specialists in tourism research, MTR has worked in almost every industry in the country, which has developed our ability to draw from a variety of sectors and use this knowledge to benefit our clients.

Alice Springs

Head Honcho Enterprises runs the flagship Loco Burrito store, based in Alice Springs, Australia. Focused on producing fast, fresh and healthy tex-mex food, Loco Burrito is rated Number 1 on Trip Advisor for restaurants in Alice Springs and has a strong local following.We opened this store to fill a recognised gap in the market for good quality takeaway food, and have been overwhelmed with its success. As Business Owners, we have set up food systems to ensure customers get quality food every time. As a result of these tried and tested systems the business was sold to new owners in July 2017 who are enjoying its continued success today.

Alice Springs

Tourism Central Australia (TCA) commenced operations in 1958 as Alice Springs Tourism Promotions Association after a group of local tour and business operators saw a need to support a growing industry. In 1991, it became the Central Australian Tourism Industry Association, better known as CATIA, after an amalgamation with Yulara Tourism Association. In 2008, industry stakeholders decided that the name Tourism Central Australia better defined the principal tourism representative body within the central region, incorporating Yulara and the Barkly. The unification of the three tourism bodies resulted in a number of regional benefits and a closer alignment for the local industry with Tourism NT and Tourism Australia. Today, TCA is a vibrant, non-profit, membership-based association whom assists a wide variety of stakeholders including individuals, businesses and organisations with the growth of the tourism industry in the region. TCA’s primary functions are to support the development of and increase awareness of members’ tourism products and to respond to the requirements of the tourism industry in Central Australia. TCA also manages the vibrant and modern Visitor Information Centre that services all visitors to the region. Committed to the development of sustainable tourism in our region, TCA is administered by an Executive Committee elected from a group of skilled representatives holding full membership with the Association and nominated for office each year at the Annual General Meeting. Day to day management of the Association and its objectives are directed by a General Manager with a team of specialist and dedicated support staff.Board positions:Uluru Kata-Tjuta Tourism Consultative CommitteeCommittee member2013- presentRed Hot ArtsBoard Member2014- presentAlice Springs Masters GamesAdvisory Board Member2015- presentAlice Springs Regional Economic Development CommitteeCommittee Member2013-2015

Tanunda

I manage the Estate Experience Team which looks after PR, Marketing, Event Management, Tourism Development, Project Management, Direct Sales and Cellar Door Sales

I travelled the world in search of food and wine adventures. I visited many parts of Europe and the USA as well as working in vineyards in France. As this was my fourth visit to Europe I spent time with old friends and family and my second time to the USA. It was a wonderful 18 week journey.

I managed Barossa Tourism Incorporated which was charged with the promotion and marketing of the Region as well as working with industry to develop tourism product. This role involved stakeholder management, advertising, media liaison, budgeting, community consultation, public speaking, project managment, hosting VIP guests and media

Customer Experience Design And Strategy, Business Administration And Management, General, Credit

Governance Foundations For Not For Profit Directors, Business Administration And Management, General

Graduate Certificate In Festival And Events Design And Management

Diploma Of Languages, French And Italian

Bachelor Of Management, Tourism And Hospitality

Bachelor Of Arts (B.A.), International/Global Studies

Activities and Societies: Golden Key

Education record