Jaci Zook Email & Phone Number

• Prepare reports based on the monitoring of timesheet hours and records of 30-50 daily student visits (online and in-person) to determine the efficiency of each of the 15-20 lab mentor to developindividualized plans with underperforming mentors to increase productivity• Serve as the main point of contact for work assignment questions, concerns, and conflict among lab mentors• Develop and complete specialized projects such as videos, training resources, and reports on standard operating procedures within the Lab• Monitor and schedule training of new mentors by providing feedback on their interactions with students both in person and online and planning one-on-one meetings to discuss progress and questions• Reprimand employees for inappropriate lab conduct through a one-on-one conversation, followed by a meeting with the graduate assistant and/or lab director as necessary• Attend weekly meetings to discuss Lab priority, policy updates, and special projects• Complete the duties of a Senior Lab Mentor

Indianapolis, Indiana Area

• Greet students upon arrival at reception desk• Read and respond to emails in a professional manner to answer questions and schedule appointments• Assist in training new mentors by providing feedback on their interactions with students both in person and online• Oversee the Lab Mentors when Shift Supervisors are not scheduled• Complete duties of a Lab Mentor

• Aid 5 to 10 students in person daily by explaining different types of speeches, reviewing outlines andproviding feedback, brainstorming topics and sources, and offering minor grammar and English help• Provide daily online feedback for 20+ outlines, promoting professional communication and assistingstudents in achieving significantly better grades and presentations

Indianapolis, Indiana Area

• Developed and annually (twice) executed an hour and a half open house program for 40+ Honors College Students with a presentation, student panel, and poster board display to encourage student participation in study abroad• Facilitated meetings with faculty to prepare outreach strategies targeting specific populations of IUPUI students, such as outreach events for incoming students, presentations in freshmen classrooms, and informational expositions for entire IUPUI student population• Prepared and gave 5 to 60 minute weekly or monthly presentations in classrooms of all sizes

Seville, Spain

• Researched a variety of Machine-to-Machine (M2M) and Internet of Things (IoT)-related topics to assist media content writer in preparing monthly blogs and white pages for the website, including wearable fashion in preparation for an informational interview with a representative of Vogue Paris• Reviewed 50+ daily leads in SugarCRM (Customer Relationship Management) and Lead Forensics, classifying appropriately and researching additional contact information to assist the sales team in following up with dozens of potential customers• Created a sortable spreadsheet with 450+ existing press contacts and updated information to ease the process of sending important press releases to the necessary media contacts

Cicero, Indiana

• Conducted market research on 5 to 10 surrounding cities using factors such as household income,potential students and volunteers, competition, and more to help the company make an informeddecision in expanding to a third operational location• Compiled information into an Excel spreadsheet and created a professional PowerPoint presentation for internal use and board/executive meetings

Cicero, Indiana

• Observed 10-14 horses and 2-4 miniature horses during normal interactions and notified the barn manager of any unusual activities indicating symptoms of sickness or injury and learned rudimentary first-aid skills to care for injured animals• Maintained health and wellness of horses in all weather conditions by twice daily feeding, daily lot and stall cleaning, weekly water trough and bucket cleaning, and any other tasks required to maintain a pristine environment for students with disabilities, volunteers, and horses